The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

This position requires a talented technical project manager for the ServiceNow Transformation Team with responsibility to drive consistent agile program/project management with a focus on stakeholder management and end to end organizational change management for the ServiceNow Value Team. In addition, this role will facilitate intake of demand for business engagements to enhance how business processes work. This position will require project planning and management to deliver high value new capabilities to the enterprise. This position will report to the Associate Director of the ServiceNow Transformation Function. The company is building out it’s ServiceNow Platform with leading edge AI capabilities and workflows to power not only IT, HR, and Finance but the core businesses of R&D, Manufacturing, and Commercialization. This is a fast-paced role with high visibility in for a growing enterprise platform.

The successful candidate will have responsibility to partner with the ServiceNow technical product managers and business stakeholders to develop technical roadmaps for the platform capabilities. They will play a crucial role in driving the delivery success and value management realization for the platform and collaborate closely with cross-functional teams to develop and execute strategies that maximize product adoption.

What will you do in this role:

• Creates project charters, milestone and sprint plans, and release notes for ServiceNow products
• Applies methodical approach to project issue definition and resolution (including escalation). Will encourage teams to adhere to agile and product management templates and frameworks that have been defined.
• Facilitates a series of group activities or workshops in situations of complexity and ambiguity to drive the design, testing, build, and adoption of ServiceNow products
• Understands required inputs and outputs from team members to facilitate the team to deliver.

What should you have:

Primary Skill:

• Strong verbal and written communication skills
• Ability to create clear, structured, and impactful communications
• Experience in:
• Documentation
• Stakeholder communication
• Training material preparation

The ideal candidate has some exposure to ServiceNow program management, or large SaaS product program management in the life science business. (S)he will possess a balance between strong strategic and delivery experience to be able to lead and problem-solve across a wide variety of project, product, design, development and related topics. A driven, hands-on, and energetic personality, (s)he will be a natural self-starter with a focused approach to problem solving and a willingness to roll their sleeves up to achieve their objectives.

Preferred Skills

• Exposure to ServiceNow
• Basic understanding of project lifecycle and workflows

Key Capabilities

• Fosters collaboration - Engages within the team and with business stakeholders to elicit feedback on solution design, value and challenges.
• Demonstrates ethics and integrity - Makes the right decision when own principles or values are tested by external/internal pressures. Places broader organizational interests above own or team interests. Clearly models ethical behavior in both speech and actions
• Drives Results - Effectively communicates tasks required of others and program priorities. Encourages teams not to stop until the project(s) outcomes are realized. Demonstrates substantial business acumen, savvy and political skill when executing strategic initiatives. Leading without authority.
• Focuses on Customers - Makes a focus on customer/stakeholder needs a cornerstone of his/her vision. Establishes long-term, relationships with team members. Demonstrates the willingness to appropriately trade off short-term wins for long-term customer benefits and relationships. Spends personal time understanding the evolving needs of the customers.

Personal Skills and Characteristics

• Strategic and analytical thinker with practical, hands on approach to solving problems;
• Structured thinker who can inform and influence product managers and mid-level business stakeholders through rigorous analysis and clear communication;
• Excellent leadership, listening, communication and people skills to motivate and develop a multidisciplinary team, comfortable working with international team members
• Innovative and energetic individual with positive mindset and “can-do” mentality as well as the entrepreneurial mindset to take appropriate and calculated risks to advance the business objectives;
• Collaborative leadership style that demonstrates confidence, assertiveness, sound judgment and a straightforward tenor to interpersonal relationships;
• Great organizational skills, analytical, problem-solving, negotiation and interpersonal skills

Qualification and Experience:

• Bachelor’s degree in business science, computer science, or a related field.

Required:

• 5+ years’ experience in IT project or program management, preferably with the ServiceNow Platform
• Experience with Agile, Scaled Agile frameworks for project management
• Proven track record of success in managing global IT projects or programs
• Exceptional meeting facilitation and team management skills, with the ability to inspire and motivate cross-functional teams.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills

Agile Software Project Management, Business Processes, Business Process Modeling, Collaborative Leadership, Commercialization, Computer Science, Global Operations Management, Information Technology Project Management, IT Project Lifecycle, Measurement Analysis, Portfolio, Programme, and Project Support, Program Management, Project Management, Project Planning, Risk Management, Stakeholder Relationship Management, Technology Roadmap, Waterfall Model

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/8/2026

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R398669