About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Key responsibilities:

• To provide customer service to both internal and external customers
• Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets
• Maintain and implement personal development plan in partnership with immediate manager
• Identify, facilitate and implement process improvement ideas to improve efficiency.
• Keep own knowledge up to date in relation to servicing/processing/compliance activities
• Execute non-standard cases and manual work that cannot be processed on standard systems.
• Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products.
• Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements.
• To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.
• To achieve and maintain required level of competency as per the training and competency framework.
• Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers
• Responsible for updating details on various systems
• Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries.
• Handle calls to ceding companies or internal departments within UK if required for some work types

Qualification

Graduate

Knowledge

Basic knowledge of computers

Skills

Good verbal and written communication skills

Ability to grasp processes and understand the implications of changes in processes

Ability to understand customer requirements and apply knowledge & training to different servicing scenarios

Eye for detail

Team player

We live by four behaviours at M&G and we ask all our employees to:

Inspire Others – Support and encourage each other, creating an environment where everyone can contribute and succeed

Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas

Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination

Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

At M&G Global Services Diversity and Inclusion is a strategic objective. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationally, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements for any of our roles.

Experience

Fresher’s eligible

Preference would be given to individuals

• from an insurance background with approximately 1 year experience (Insurance Associate)
• with experience in handling written communication

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.