About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

KEY ACCOUNTABILITIES AND RESPONSABILITIES:

• Deliver Stories: Support timely delivery of user stories and other project deliverables within agreed timelines.
• Business Case Development: Assist in the creation of business cases and associated operating models for projects, ensuring alignment with strategic goals.
• Benefits Realisation: Assist Lead Business Analyst and include the Project/Programme Manager in defining benefits and managing their realisation throughout the project lifecycle.
• Requirements Gathering: Assist in producing detailed requirements (including epics and user stories) through interviews, analysis, workshops, prototyping, data analysis, and workflow analysis.
• Information Evaluation: Support the critical evaluation of information gathered from multiple sources to ensure accuracy and relevance.
• Stakeholder Communication: Participate proactive communication and collaboration with internal and external stakeholders to understand information needs, functional requirements, existing capabilities, and feasibility.
• Independent Work: Act as a self-starter, working under the direction of the Project/Programme/Change Manager and with users to define concepts..
• Project Team Collaboration: Assist in challenging project team members on their assumptions and plans to support successful execution.
• Analytical Skills: Leverage analytical skills to support interpreting customer business needs and translating them into operational requirements..
• Problem Solving: Demonstrate problem-solving skills when assisting with presenting design/solution options.
• Business As Usual: Have awareness of the business outcome and support the implementation and landing successfully in BAU, ensuring existing working functionalities are not impacted.Technical Vision: Collaborate with implementation teams and subject matter experts to help establish the technical vision and support the analysis trade-offs between usability and performance needs..
• Specification Compliance: Help ensure technology builds or business processes meet specifications and assist in test preparation and execution. .
• External Documentation: Assist in contributing to key external-facing documents such as Service Level Agreements and manage third-party analysis deliverables, ensuring quality and relevance.
• Operational Readiness: Work with business teams to support operational readiness and ensure smooth transitions..
• Solution Validation: Help ensure the overall solution meets agreed objectives and expectations set by the project and programme.
• Test Planning Alignment: Assist in aligning test planning with the Test Manager and Project Manager to ensure comprehensive test coverage..

Training Documentation: Assist in preparing training documentation and conducting training sessions as needed.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.