Role Overview
LinuxMagic is hiring a Junior Support Engineer. This is a full-time role in CA. Part of LinuxMagic's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Overview
We are seeking a motivated Junior Support Engineer to join our technical support team. This entry-level role offers an excellent opportunity to develop your skills in IT support, computer networking, and troubleshooting across various operating systems. The ideal candidate will be passionate about providing exceptional customer service and technical assistance in a fast-paced environment. You will work closely with senior engineers to resolve issues related to hardware, software, and network connectivity.
Duties
- Provide technical support to clients via support channels, including troubleshooting hardware and software issues on Linux operating systems
- Assist with support tasks such as installing, configuring, and maintaining our software product
- Troubleshoot network connectivity problems involving LAN, VPN, and firewall configurations
- Support service management tools including ServiceNow, Jira, BMC Remedy, and other ticketing systems to document incidents and track resolutions
- Resolve software issues related to Microsoft Office applications and other enterprise software
- Assist in configuring and maintaining network security measures such as firewalls
- Collaborate with senior team members to escalate complex issues when necessary
- Maintain clear communication with customers to ensure timely resolution of technical problems and provide excellent customer service
- Document troubleshooting steps and solutions for future reference and knowledge sharing
Skills
- Strong understanding of operating systems including Windows, macOS, and Linux
- Experience with computer networking concepts such as LAN, VPN, and firewall configurations
- Knowledge of hardware components and support procedures
- Ability to troubleshoot software issues in company products
- Basic understanding of network security protocols and firewall management
- Excellent communication skills for effectively assisting users at various technical skill levels
- Customer service orientation with a proactive attitude toward problem resolution
- Ability to work collaboratively within a team environment while managing multiple priorities effectively
This position provides a valuable stepping stone into a career in IT support with opportunities for professional growth. The successful candidate will be eager to learn new technologies and develop expertise in technical troubleshooting across diverse platforms.
Pay: $40,000.00-$55,000.00 per year
Benefits
- Dental care
- Extended health care
Work Location: In person
Frequently Asked Questions
How do I apply for the Junior Support Engineer position at LinuxMagic?
Use the Apply button above to submit your application directly to LinuxMagic. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Junior Support Engineer position at LinuxMagic located?
This position is based in CA. LinuxMagic has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Junior Support Engineer at LinuxMagic earn?
LinuxMagic has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Junior Support Engineer role at LinuxMagic posted?
This role was posted on April 23, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Junior Support Engineer role at LinuxMagic entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements LinuxMagic has listed.
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