Reporting to the Senior Call Center Manager, as the Inside Sales Representative Bilingual at Lifestyle Home Products, you are primarily responsible for actioning leads, nurturing relationships and setting appointments with potential clients.

This role involves using various communication channels, including but not limited to phone calls, emails, and social media, to reach out to prospective customers, qualify leads and schedule appointments. The ideal candidate is highly motivated, customer-oriented, and possesses excellent communication and organizational skills.

Hours: Full-time, 37 hours a week

Shifts - Evenings and Weekends

Pay - $20 Hourly plus commission

Position Overview

• Respond to inbound inquiries from homeowners
• Conduct outbound calls to follow up on leads and re-engage prospects
• Qualify potential customers based on project needs
• Schedule in-home appointments for outside sales representatives
• Accurately input and manage customer information in CRM
• Meet or exceed daily, weekly, and monthly targets
• Provide a professional and positive customer experience on every call

Qualifications

• Previous experience in inside sales, a call center, or appointment setting.
• Strong communication and interpersonal skills
• Comfortable making a high volume of calls daily
• Self-motivated with a results-driven mindset
• Ability to work independently in a remote environment
• Basic computer skills and familiarity with CRM systems
• Experience in the home improvement or construction industry is a plus

What We Offer

• Competitive hourly pay and/or performance-based bonuses
• Remote work environment
• Ongoing training and support
• Opportunities for growth within the company

Lifestyle Home Products values diversity, collaboration and respect for each other. We are looking for qualified candidates who share our values and willingly contribute to discussions and sharing of ideas and perspectives within a supportive environment. We are also committed to a barrier free recruitment and selection process. If you require any accommodations at any point during the application and hiring process, please contact hr@lifestylehp.ca with your accommodation needs. Any information received relating to accommodation will be addressed confidentially.

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