Customer Success Manager

Purpose of the Job: Customer Success Manager plays a critical role by working directly with schools and teachers to ensure effective implementation and improved learning outcomes.

Must (Key Responsibilities)

• Ensure high customer NPS across partner schools
• Collaborate with Academic & Sales teams for school success
• Retention of partner schools
• Increase student admissions
• Ensure timely dues collection
• Manage BTL campaigns & brand promotions
• Track & review client data, reports, and progress

Should (Requirements)

• 5+ years in account management (preferably SaaS/FMCG/Industrial solutions)
• Willing to travel across PAN India
• Strong problem-solving & communication skills
• Organized, efficient, and deadline-driven
• Open to new ideas and ways of working
• Tech-savvy with account management & sales exposure