Role Overview
LEAD Group is hiring a mid-level Customer Success Manager. This is a full-time role in Puducherry. Part of LEAD Group's Brand hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Purpose of the Job: Customer Success Manager plays a critical role by working directly with schools and teachers to ensure effective implementation and improved learning outcomes.
Must (Key Responsibilities)
- Ensure high customer NPS across partner schools
- Collaborate with Academic & Sales teams for school success
- Retention of partner schools
- Increase student admissions
- Ensure timely dues collection
- Manage BTL campaigns & brand promotions
- Track & review client data, reports, and progress
Should (Requirements)
- 5+ years in account management (preferably SaaS/FMCG/Industrial solutions)
- Willing to travel across PAN India
- Strong problem-solving & communication skills
- Organized, efficient, and deadline-driven
- Open to new ideas and ways of working
- Tech-savvy with account management & sales exposure
Frequently Asked Questions
How do I apply for the Customer Success Manager position at LEAD Group?
Use the Apply button above to submit your application directly to LEAD Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager position at LEAD Group located?
This position is based in Puducherry. LEAD Group has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager at LEAD Group earn?
LEAD Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager role at LEAD Group posted?
This role was posted on April 17, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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