Area Contract Logistics Customer Retention Specialist

It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

‎

You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Retention.

How you create impact

Your primary objective will be to support the retention of business by coordinating all customer retention activities. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.

• To own + manage all activities relating to customer retention for your nominated portfolio of customers; reporting, training, proactive renewal planning, + follow-up activities
• To ensure high levels of service performance at all times, working with local teams + customers for the immediate resolution of any issues to the satisfaction of both parties
• To identify + deliver improvement + innovation opportunities using resources from our teams
• To drive the implementation + application of the customer engagement program for your nominated portfolio of customers, including deployment, training, review of tools, + implementation of improvement plans
• To identify + implement opportunities to broaden scope along with additional services to the existing business

What we would like you to bring

• Your strong expertise with customer activities + stakeholder relationships will be the key to your success.
• You have been selected for this role for your knowledge of the market + industry along with our products + services; because you possess the key attributes we are looking for this role.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries
• People-Centric Culture: Join a team where your voice matters and people genuinely care
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet
• Rewards & Recognition: Get rewarded for your passion, performance, and potential
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Contact

Kuehne+Nagel Recruitment Team

-