IT & Cloud Support Specialist

As an IT Support & Cloud Operations Specialist at Kognoz, you will play a crucial role in managing the day-to-day IT infrastructure, end-user support, and cloud platform operations. You will collaborate with internal teams and external vendors to ensure the smooth functioning of IT systems and cloud environments.

• *Key Responsibilities:**
• Provide end-to-end IT support for hardware, software, and network-related issues
• Manage IT assets such as laptops, desktops, printers, and other devices
• Handle onboarding and offboarding IT setups for employees
• Monitor and maintain IT systems to ensure minimal downtime
• Coordinate with vendors for procurement, maintenance, and troubleshooting
• Maintain documentation for IT processes, assets, and configurations
• Assist in managing cloud infrastructure on platforms like AWS and Azure
• Monitor cloud resources, usage, and performance
• Support deployment, configuration, and maintenance of cloud services
• Coordinate with cloud vendors and service providers
• Ensure basic cloud security and compliance practices are followed
• Help optimize cloud costs and resource utilization
• Liaise with IT and cloud vendors for support, procurement, and issue resolution
• Track vendor performance and ensure SLA adherence
• Manage contracts, renewals, and service agreements
• *Required Skills & Qualifications:**
• 13 years of experience in IT support and/or cloud operations
• Basic hands-on experience with AWS and/or Microsoft Azure
• Understanding of networking fundamentals, operating systems, and troubleshooting
• Familiarity with IT asset management and helpdesk tools
• Good communication and vendor coordination skills
• Problem-solving mindset with attention to detail

As an additional detail, Kognoz values staying updated with emerging technologies and recommends improvements to enhance the IT and cloud operations within the organization. As an IT Support & Cloud Operations Specialist at Kognoz, you will play a crucial role in managing the day-to-day IT infrastructure, end-user support, and cloud platform operations. You will collaborate with internal teams and external vendors to ensure the smooth functioning of IT systems and cloud environments.

• *Key Responsibilities:**
• Provide end-to-end IT support for hardware, software, and network-related issues
• Manage IT assets such as laptops, desktops, printers, and other devices
• Handle onboarding and offboarding IT setups for employees
• Monitor and maintain IT systems to ensure minimal downtime
• Coordinate with vendors for procurement, maintenance, and troubleshooting
• Maintain documentation for IT processes, assets, and configurations
• Assist in managing cloud infrastructure on platforms like AWS and Azure
• Monitor cloud resources, usage, and performance
• Support deployment, configuration, and maintenance of cloud services
• Coordinate with cloud vendors and service providers
• Ensure basic cloud security and compliance practices are followed
• Help optimize cloud costs and resource utilization
• Liaise with IT and cloud vendors for support, procurement, and issue resolution
• Track vendor performance and ensure SLA adherence
• Manage contracts, renewals, and service agreements
• *Required Skills & Qualifications:**
• 13 years of experience in IT support and/or cloud operations
• Basic hands-on experience with AWS and/or Microsoft Azure
• Understanding of networking fundamentals, operating systems, and troubleshooting
• Familiarity with IT asset management and helpdesk tools
• Good communication and vendor coordination skills
• Problem-solving mindset with attention to detail

As an additional detail, Kognoz values staying updated with emerging technologies and recommends improvements to enhance the IT and cloud operations within the organization.