Full-Time Customer Service Representative
K9 ResortsRole Overview
K9 Resorts is hiring a mid-level Full-Time Customer Service Representative. This is a full-time role in Malvern. Part of K9 Resorts's Brand hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Customer Service Representative
LPHI | K9 Resorts
FLSA: Full-Time Hourly Non-Exempt
At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.
What You’ll Do
As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.
Client Experience amp; Sales:
Deliver 5-Star service at every interaction—phone, in-person, and email
Convert inquiries into reservations and tours into enrollments
Confidently recommend services, packages, and upgrades tailored to each pet
Lead engaging tours showcasing our luxury facility and standards
Serve as a brand ambassador at local events and community outreach
Pet Care amp; Operations:
Check pets in/out and ensure accurate accommodations and care instructions
Document feeding, medications, and special instructions with precision
Assist with daycare, play sessions, and basic pet care tasks
Monitor pet health and behavior, escalating concerns immediately
Maintain cleanliness and sanitation standards throughout the resort
What We’re Looking For
Passion for dogs and understanding of pet parent expectations
Strong sales mindset with confidence in closing and upselling services
Excellent communication and multitasking skills
Ability to thrive in a fast-paced, team-driven environment
Tech-comfortable (POS systems, scheduling, Microsoft Office)
Weekend and holiday availability required
What You’ll Get
We take care of our team so they can take care of our guests:
401(k) with company participation
Health, dental, and vision benefits
Flexible scheduling
Training amp; development programs
Employee discounts and perks
Why K9 Resorts?
This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.
Apply today and be the face of luxury pet care!
Frequently Asked Questions
How do I apply for the Full-Time Customer Service Representative position at K9 Resorts?
Use the Apply button above to submit your application directly to K9 Resorts. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Full-Time Customer Service Representative position at K9 Resorts located?
This position is based in Malvern. K9 Resorts has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Full-Time Customer Service Representative at K9 Resorts earn?
K9 Resorts has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Full-Time Customer Service Representative role at K9 Resorts posted?
This role was posted on April 17, 2026 (63 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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