Role Overview
K9 Resorts is hiring a mid-level General Manager. This is a full-time role in Madison. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
General Manager
LPHI | K9 Resorts Luxury Pet Hotel
FLSA: Full-Time Salary Exempt
At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.
What You’ll Do
As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.
Leadership amp; Team Development:
Lead and develop Assistant Managers, Supervisors, and resort team members
Own full-cycle talent management: hiring, onboarding, coaching, and performance
Build a high-performance, accountability-driven culture
Conduct regular team meetings, coaching sessions, and performance reviews
Operations amp; Business Ownership:
Oversee day-to-day operations across all departments
Ensure excellence in cleanliness, safety, and pet care standards
Manage scheduling, staffing levels, and labor efficiency
Maintain facility standards, vendor relationships, and inventory control
Customer Experience amp; Sales:
Set and uphold 5-Star service expectations across all interactions
Drive revenue through service offerings, client retention, and enrollment growth
Personally resolve high-level customer concerns
Monitor feedback and continuously improve the guest experience
Marketing amp; Community Leadership:
Act as a Brand Ambassador in the local community
Build partnerships with veterinarians, groomers, and pet-related businesses
Lead marketing initiatives to drive awareness and growth
Financial amp; Performance Management:
Own P amp;L performance and profitability
Monitor KPIs and implement strategies to drive results
Manage expenses, payroll, and budgeting
Identify trends and opportunities to improve operational efficiency
What We’re Looking For
3–4+ years of management experience (pet care, hospitality, retail, or similar)
Proven leadership in high-volume, service-driven environments
Strong business acumen (P amp;L, labor, operations, performance metrics)
Ability to lead teams, drive accountability, and develop talent
Excellent communication, problem-solving, and decision-making skills
Sales-oriented mindset with a focus on growth and results
Valid driver’s license
Flexible availability including weekends and holidays
What You’ll Get
401(k) with company participation
Health, dental, and vision benefits
Paid time off
Flexible scheduling
Leadership training amp; development programs
Employee discounts and perks
Why K9 Resorts?
This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.
Apply today and lead the future of luxury pet care!
Frequently Asked Questions
How do I apply for the General Manager position at K9 Resorts?
Use the Apply button above to submit your application directly to K9 Resorts. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the General Manager position at K9 Resorts located?
This position is based in Madison. K9 Resorts has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a General Manager at K9 Resorts earn?
K9 Resorts has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the General Manager role at K9 Resorts posted?
This role was posted on April 17, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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