Role Overview
Insight Global is hiring a entry-level Technical Support Specialist. This is a contract role in St. Jacobs. posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role: Level 2 Application Support Analyst
Type: 6 month contract
Location: Onsite 5x/week in St. Jacobs, ON
Rate: $22-$25/hr
JOB DESCRIPTION
Insight Global is looking for a Level 2 Application Support Analyst to join a leading retail organization and provide technical support for critical in-store applications and systems. This role is responsible for troubleshooting escalated issues from Level 1 support, diagnosing software and hardware problems, supporting upgrades and testing initiatives, and delivering exceptional customer service to retail store users. The ideal candidate will have strong technical troubleshooting skills, experience in a customer-facing support environment, and a willingness to work on-site and participate in an after-hours support rotation.
REQUIRED SKILLS AND EXPERIENCE
- 3-5 years of experience with Level 2 support
- Ability to troubleshoot software, hardware, and system issues
- Familiarity with Windows/SUSE Linux operating systems
- Ability to work in a fast-paced office environment and ability to work flexible hours (either morning shift or afternoon shift) and overtime when required
- Great communication skills
NICE TO HAVE SKILLS AND EXPERIENCE
- Retail experience
Frequently Asked Questions
How do I apply for the Technical Support Specialist position at Insight Global?
Use the Apply button above to submit your application directly to Insight Global. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Support Specialist position at Insight Global located?
This position is based in St. Jacobs. Insight Global has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Support Specialist at Insight Global earn?
Insight Global has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Support Specialist role at Insight Global posted?
This role was posted on June 22, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Technical Support Specialist role at Insight Global entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Insight Global has listed.
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