Desktop Support Technician

We’re hiring an IT Support Analyst to join a fast‑paced, user‑focused IT team on a 6‑month contract. This is a hands‑on, onsite role (4 days/week) supporting Windows and Mac environments, hardware lifecycle management, and day‑to‑day IT operations.

What you’ll do

Own and resolve IT hardware and software tickets end‑to‑end through ServiceNow

Troubleshoot Windows and Mac issues across hardware, software, access, and systems

Manage device lifecycle tasks including ordering, provisioning, returns, and reclaims

Monitor stockroom inventory and coordinate with external vendors

Apply security controls during device reclaim and support data cleanup (CMDB)

Identify ticket trends, escalate issues, and open Problem tickets as needed

Partner with internal teams and vendors to resolve complex issues and improve processes

Contribute to documentation, dashboards, and operational reporting

Participate in on‑call rotation as required

What we’re looking for

2+ years of experience in a similar IT Support / Service Desk / Endpoint role

Strong hands‑on experience with Windows and macOS

Experience with ServiceNow (or similar ticketing tools)

Familiarity with Active Directory, Azure AD, Intune, Microsoft Admin, and PowerShell

Experience supporting hardware (MacBooks, Lenovo laptops/desktops, Surface)

Comfortable working with vendors and supporting onsite users

Strong communication skills and a customer‑first mindset