Role Overview
Insight Global is hiring a entry-level Desktop Support Technician. This is a contract role in CA. Part of Insight Global's Lifecycle hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We’re hiring an IT Support Analyst to join a fast‑paced, user‑focused IT team on a 6‑month contract. This is a hands‑on, onsite role (4 days/week) supporting Windows and Mac environments, hardware lifecycle management, and day‑to‑day IT operations.
What you’ll do
Own and resolve IT hardware and software tickets end‑to‑end through ServiceNow
Troubleshoot Windows and Mac issues across hardware, software, access, and systems
Manage device lifecycle tasks including ordering, provisioning, returns, and reclaims
Monitor stockroom inventory and coordinate with external vendors
Apply security controls during device reclaim and support data cleanup (CMDB)
Identify ticket trends, escalate issues, and open Problem tickets as needed
Partner with internal teams and vendors to resolve complex issues and improve processes
Contribute to documentation, dashboards, and operational reporting
Participate in on‑call rotation as required
What we’re looking for
2+ years of experience in a similar IT Support / Service Desk / Endpoint role
Strong hands‑on experience with Windows and macOS
Experience with ServiceNow (or similar ticketing tools)
Familiarity with Active Directory, Azure AD, Intune, Microsoft Admin, and PowerShell
Experience supporting hardware (MacBooks, Lenovo laptops/desktops, Surface)
Comfortable working with vendors and supporting onsite users
Strong communication skills and a customer‑first mindset
Frequently Asked Questions
How do I apply for the Desktop Support Technician position at Insight Global?
Use the Apply button above to submit your application directly to Insight Global. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop Support Technician position at Insight Global located?
This position is based in CA. Insight Global has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop Support Technician at Insight Global earn?
Insight Global has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop Support Technician role at Insight Global posted?
This role was posted on April 17, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Desktop Support Technician role at Insight Global entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Insight Global has listed.
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