Assistant Front Office Manager (Full Time)

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences. Hyatt is a place where high expectations are not just met – they are exceeded.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT HYATT Vancouver Downtown Alberni

• Extended Health and Dental benefits for you and your dependents 30 days after joining
• Employer RRSP Matching Contributions
• Paid medical days and personal days
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Tuition reimbursement program and career development program, Leading@Hyatt
• Wellbeing Programs such as Headspace

Hyatt Vancouver Downtown Alberni is undergoing a multi-million-dollar redesign to elevate our guestrooms, residential-style lobby, public spaces, and spa, and will transition to the Park Hyatt brand in 2026.

Our beautiful property is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Assistant Front Office Manager.

Reporting to the Front Office Manager, the Assistant Front Office Manager (AFOM) assist with leading a diverse team including Front Desk Hosts, Guest Service Agents, and Switchboard Operators. You will support manager all front-of-house operations to ensure, luxury-level guest service, managing staff, and maintaining high service standards. A high-end service-oriented mindset. As a high-visibility leader, you will model exceptional communication skills, responding swiftly to guest feedback and complaints with the grace and urgency required to guarantee total satisfaction.

Salary range: 68,000 – 70,500

The responsibilities of the Assistant Front Office Manager will include but not limited to:

• Ensure a continuous emphasis and focus on luxury service standards, particularly aligned with FORBES Travel Guide, Michelin Key, and AAA designations.
• Ensuring the smooth daily operations of the Front Office, while maintaining high levels of guest service
• Supervise Front Office Associates and effectively coach, train, organize, motivate, communicate and recognize, as appropriate
• Work with Associates and maintain hands-on involvement in all aspects of Guest Services including Reception, Cashier, Front Door, Bell and Service Centre rotating where the need is greatest, as required per shift
• Works closely with housekeeping, Food and Beverage and all other departments
• Build positive relationships and maintain familiarity with local venues, attractions, restaurants & events.
• Take part in room inspection process and monitoring inventory, room types, and categories
• Ensure optimal and efficient scheduling in all areas of the Front Office
• Practicing room yield management, to ensure maximum profitability of overall operations
• Review future guest arrivals and special requests are highlighted to all relevant departments for the required action
• Serve as a true brand ambassador and interact with guests to meet service expectations proactively and build customer loyalty through recognition
• Full knowledge and ability to promote internal outlets
• Plan and execute departmental shift briefings, drive department and hotel goals while promoting a professional team environment
• Ensure compliance to all hotel policies, standards and core practices
• Participating in communication meetings within the Front Office, the hotel, and the company
• Full understanding of the hotel’s emergency procedures

Undertakes other ad hoc related responsibilities, as required

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• Possess a true desire to satisfy the needs of others in a fast-paced environment.
• Must be able to act independently and with minimal supervision.
• Must be available to work graveyard shifts with flexible days off depending on business needs.
• At least one year management or supervisory experience in the hospitality industry. Must have previous hotel Front Office and/or customer service experience.
• Proven strong leadership and coaching skills.
• Must possess excellent and refined communication skills, both written and verbal and with a diverse group of individuals and guests.
• Must be able to make quick and sound decisions and be able to respond to any emergency situations in a mature and professional manner.
• Must possess excellent computer skills (Microsoft Office, spreadsheets, etc.).
• Experience with Opera or other front office software is an asset.
• Knowledge of a second language is an asset.
• Must have valid BC Driver's License with recent and clean driver’s abstract record
• Technically savvy with high attention to detail
• Motivational management style with a genuine interest in service excellence
• Must possess a polished and professional presentation
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Strong interpersonal and problem-solving abilities

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.