Risk Operations Analyst

Be an Early ApplicantFull Timejunior Hybrid

United StatesPosted Today

Job Description

Location Details: United States, remote At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) , and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.   This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC. Join Our Team The Risk Operations team is responsible for mitigating fraud and credit losses for GoDaddy Payments. We conduct high-risk investigations into merchant accounts flagged for suspicious activity, identify fraud trends, and work to ensure our platform is safe for our customers.  What you'll get to do... <ul> <li>Work in a fast-paced queue environment to review high-risk transactions and account activity.</li> <li>Mitigate risk and fraud exposure through detailed merchant investigations by collecting and analyzing business/account information and documentation.</li> <li>Identify and flag developing fraud and risk trends.</li> <li>Provide feedback and solutions to help improve our risk workflows and to support our merchants with a seamless, world-class experience.</li> <li>Maintain production and quality operational targets.</li> </ul> Your experience should include... <div> <ul> <li>3+ years of experience in the fraud or risk industry, including work in queue-based or support environments.</li> <li>Strong customer-focused outlook with the ability to collaborate effectively across multiple teams.</li> <li>Ability to navigate ambiguity, take initiative with minimal direction, and proactively mitigate potential issues and barriers.</li> <li>Strong willingness to learn and continuously expand knowledge in fraud and risk.</li> <li>Availability to work weekends and holidays within the PT time zone (9:00 AM – 5:30 PM PT).</li> </ul> </div> You might also have... <ul> <li>2+ years working with payments or eCommerce preferred.</li> </ul> We encourage you to apply even if your experience or abilities don’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth . About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunities more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Faboutus.godaddy.net%2Fabout-us%2Foverview%2Fdefault.aspx&data=05%7C01%7Cklilas%40godaddy.com%7C4a7c273441f14a72548908dab30d54f3%7Cd5f1622b14a345a6b069003f8dc4851f%7C0%7C0%7C638019167147789183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JKqNxY8z5E%2BjfKXCtVVYGLmGXuv31qCpLmWP960VLzo%3D&reserved=0">About Us</a>.  At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences, and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion, and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report, which can be found on our <a href="https://careers.godaddy/diversity" target="_blank">Diversity Careers page</a>. We also embrace our diverse culture and offer a range of Employee Resource Groups (<a href="https://careers.godaddy/culture" target="_blank">Culture</a>). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.  GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full <a href="https://www.godaddy.com/legal/agreements/equal-opportunity-employment-statement">EEO policy.</a> Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to <a href="mailto:myrecruiter@godaddy.com">myrecruiter@godaddy.com</a>.  Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.<div class="content-pay-transparency"><div class="pay-input"><div class="description">Compensation & Benefits:  What We Offer:  Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.  This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k)-retirement plan, paid sick time, paid flexible time off, paid parental leave, life insurance, short- and long-term disability, AD&D insurance, mental health or EAP programs, remote or hybrid work options, paid holidays, paid Wellness days, tuition assistance, adoption, surrogacy, and fertility benefits, dependent daycare and backup care benefits, Employee stock purchase plan, financial education and advice; and other benefits in accordance with GoDaddy’s benefit plans and applicable law.  Actual compensation and benefits eligibility will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  Compensation:  The estimated pay ranges for this role are listed below. In addition to base pay, this role may be eligible for other forms of compensation, which may include a corporate bonus and/or equity awards, subject to the terms of applicable plans and individual eligibility.</div><div class="title">Bay Area (Santa Clara, San Francisco) and Los Angeles:</div><div class="pay-range">$79,500—$119,500 USD</div></div><div class="pay-input"><div class="title">Austin, D.C. Metro, CA (non-Bay Area), HI, IL, MA, NH, OR, VA, WA:</div><div class="pay-range">$68,500—$102,500 USD</div></div><div class="pay-input"><div class="title">New York City Metro, Kirkland/Seattle:</div><div class="pay-range">$72,800—$109,200 USD</div></div><div class="pay-input"><div class="title">All other US locations not previously listed:</div><div class="pay-range">$61,000—$92,000 USD</div></div></div>