Manager, Workplace Operations

As the Soft Services Manager at General Mills, your role is crucial in overseeing and managing non-technical services within the organization to ensure high-quality service delivery and operational efficiency. Your key responsibilities will include:

• Supervising various soft services such as Upkeep, Hygiene, Helpdesk, Inventory Management, Food & Beverage Services, Concierge, Couriers, Front of the House Operations, Horticulture, Pest Management Services, and Waste Management
• Managing service contracts and partner relationships to ensure compliance with service level agreements (SLAs)
• Monitoring budgets, ensuring cost-control, and conducting regular performance evaluations for necessary improvements
• Ensuring adherence to contractor health, safety, and environmental compliances
• Addressing customer feedback and fostering positive client relationships

In this role, you will be accountable for:

• Developing and implementing standard operating procedures (SOPs) for all soft services to ensure consistent delivery
• Indenting monthly requirements for soft services as per the budget
• Monitoring vendor performance against agreed SLAs and KPIs
• Conducting regular audits and evaluations of service providers for compliance and quality
• Tracking expenses, optimizing resource allocation, and acting as the primary point of contact for clients regarding soft services issues
• Identifying opportunities for innovation and process optimization within soft services
• Staying updated on industry trends and implementing best practices to enhance service delivery

Qualifications required for this position include:

• Bachelor's degree in Facilities Management, Hospitality, Business Administration, or a related field
• 7 years of experience in facility management with a focus on soft services
• Strong leadership, team management, communication, and negotiation skills
• Proficiency in inventory management, control, and problem-solving
• Knowledge of digitalization and automation will be an added advantage

Some of the hard and soft skills that would be beneficial for this role are:

Hard skills:

• Time Management
• Organizational Skills
• Risk Management
• Communication Skills
• Negotiation Skills
• Problem Solving
• Team Leadership
• Budget Management

Soft skills:

• Excellent Communication Skills
• Organizational Skills
• Interpersonal Skills
• Problem Solving Skills
• Leadership Skills
• Time Management Skills
• Decision-Making Skills
• Adaptability

General Mills is a company that prioritizes being a force for positive change and encourages learning, exploring new perspectives, and reimagining possibilities every day. Joining this team means surrounding yourself with bold thinkers who are hungry for what's next. As the Soft Services Manager at General Mills, your role is crucial in overseeing and managing non-technical services within the organization to ensure high-quality service delivery and operational efficiency. Your key responsibilities will include:

• Supervising various soft services such as Upkeep, Hygiene, Helpdesk, Inventory Management, Food & Beverage Services, Concierge, Couriers, Front of the House Operations, Horticulture, Pest Management Services, and Waste Management
• Managing service contracts and partner relationships to ensure compliance with service level agreements (SLAs)
• Monitoring budgets, ensuring cost-control, and conducting regular performance evaluations for necessary improvements
• Ensuring adherence to contractor health, safety, and environmental compliances
• Addressing customer feedback and fostering positive client relationships

In this role, you will be accountable for:

• Developing and implementing standard operating procedures (SOPs) for all soft services to ensure consistent delivery
• Indenting monthly requirements for soft services as per the budget
• Monitoring vendor performance against agreed SLAs and KPIs
• Conducting regular audits and evaluations of service providers for compliance and quality
• Tracking expenses, optimizing resource allocation, and acting as the primary point of contact for clients regarding soft services issues
• Identifying opportunities for innovation and process optimization within soft services
• Staying updated on industry trends and implementing best practices to enhance service delivery

Qualifications required for this position include:

• Bachelor's degree in Facilities Management, Hospitality, Business Administration, or a related field
• 7 years of experience in facility management with a focus on soft services
• Strong leadership, team management, communication, and negotiation skills
• Proficiency in inventory management, control, and problem-solving
• Knowledge of digitalization and automation will be an added advantage

Some of the hard and soft skills that would be beneficial for this role are:

Hard skills:

• Time Management
• Organizational Skills
• Risk Management
• Communication Skills
• Negotiation Skills
• Problem Solving