Role Overview
General Mills is hiring a senior-level Manager, Workplace Operations. This is a contract role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As the Soft Services Manager at General Mills, your role is crucial in overseeing and managing non-technical services within the organization to ensure high-quality service delivery and operational efficiency. Your key responsibilities will include:
- Supervising various soft services such as Upkeep, Hygiene, Helpdesk, Inventory Management, Food & Beverage Services, Concierge, Couriers, Front of the House Operations, Horticulture, Pest Management Services, and Waste Management
- Managing service contracts and partner relationships to ensure compliance with service level agreements (SLAs)
- Monitoring budgets, ensuring cost-control, and conducting regular performance evaluations for necessary improvements
- Ensuring adherence to contractor health, safety, and environmental compliances
- Addressing customer feedback and fostering positive client relationships
In this role, you will be accountable for:
- Developing and implementing standard operating procedures (SOPs) for all soft services to ensure consistent delivery
- Indenting monthly requirements for soft services as per the budget
- Monitoring vendor performance against agreed SLAs and KPIs
- Conducting regular audits and evaluations of service providers for compliance and quality
- Tracking expenses, optimizing resource allocation, and acting as the primary point of contact for clients regarding soft services issues
- Identifying opportunities for innovation and process optimization within soft services
- Staying updated on industry trends and implementing best practices to enhance service delivery
Qualifications required for this position include:
- Bachelor's degree in Facilities Management, Hospitality, Business Administration, or a related field
- 7 years of experience in facility management with a focus on soft services
- Strong leadership, team management, communication, and negotiation skills
- Proficiency in inventory management, control, and problem-solving
- Knowledge of digitalization and automation will be an added advantage
Some of the hard and soft skills that would be beneficial for this role are:
Hard skills:
- Time Management
- Organizational Skills
- Risk Management
- Communication Skills
- Negotiation Skills
- Problem Solving
- Team Leadership
- Budget Management
Soft skills:
- Excellent Communication Skills
- Organizational Skills
- Interpersonal Skills
- Problem Solving Skills
- Leadership Skills
- Time Management Skills
- Decision-Making Skills
- Adaptability
General Mills is a company that prioritizes being a force for positive change and encourages learning, exploring new perspectives, and reimagining possibilities every day. Joining this team means surrounding yourself with bold thinkers who are hungry for what's next. As the Soft Services Manager at General Mills, your role is crucial in overseeing and managing non-technical services within the organization to ensure high-quality service delivery and operational efficiency. Your key responsibilities will include:
- Supervising various soft services such as Upkeep, Hygiene, Helpdesk, Inventory Management, Food & Beverage Services, Concierge, Couriers, Front of the House Operations, Horticulture, Pest Management Services, and Waste Management
- Managing service contracts and partner relationships to ensure compliance with service level agreements (SLAs)
- Monitoring budgets, ensuring cost-control, and conducting regular performance evaluations for necessary improvements
- Ensuring adherence to contractor health, safety, and environmental compliances
- Addressing customer feedback and fostering positive client relationships
In this role, you will be accountable for:
- Developing and implementing standard operating procedures (SOPs) for all soft services to ensure consistent delivery
- Indenting monthly requirements for soft services as per the budget
- Monitoring vendor performance against agreed SLAs and KPIs
- Conducting regular audits and evaluations of service providers for compliance and quality
- Tracking expenses, optimizing resource allocation, and acting as the primary point of contact for clients regarding soft services issues
- Identifying opportunities for innovation and process optimization within soft services
- Staying updated on industry trends and implementing best practices to enhance service delivery
Qualifications required for this position include:
- Bachelor's degree in Facilities Management, Hospitality, Business Administration, or a related field
- 7 years of experience in facility management with a focus on soft services
- Strong leadership, team management, communication, and negotiation skills
- Proficiency in inventory management, control, and problem-solving
- Knowledge of digitalization and automation will be an added advantage
Some of the hard and soft skills that would be beneficial for this role are:
Hard skills:
- Time Management
- Organizational Skills
- Risk Management
- Communication Skills
- Negotiation Skills
- Problem Solving
Frequently Asked Questions
How do I apply for the Manager, Workplace Operations position at General Mills?
Use the Apply button above to submit your application directly to General Mills. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Manager, Workplace Operations position at General Mills located?
This position is based in IN. General Mills has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Manager, Workplace Operations at General Mills earn?
General Mills has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Manager, Workplace Operations role at General Mills posted?
This role was posted on April 19, 2026 (59 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Manager, Workplace Operations role at General Mills require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. General Mills lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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