Job Description

Project Manager & Lead Instructional Designer

Duties and Responsibilities:

• Oversee Instructional Design Activities: Lead the endtoend instructional design process, ensuring that all training materials are grounded in adult learning theory and aligned with Metro’s requirements and technical competencies.
• Ensure Alignment with Learning Objectives: Collaborate with SMEs and stakeholders to define clear, measurable learning objectives and ensure all instructional content supports desired performance outcomes.
• Manage Project Timelines and Milestones: Develop and maintain detailed project plans, track progress against key milestones, and address risks or delays to ensure timely delivery of training products.
• Engage in Proactive Stakeholder Communication: Maintain regular communication with stakeholders to provide project updates, gather feedback, and ensure alignment with strategic training goals and operational needs.
• Conduct Quality Assurance Reviews: Implement and oversee quality assurance processes to review instructional materials for accuracy, consistency, accessibility, and instructional effectiveness before deployment.
• Coordinate CrossFunctional Teams: Serve as the primary liaison between instructional designers, SMEs and multimedia developers to ensure cohesive collaboration and communication throughout the project lifecycle.
• Monitor and Report on Project Performance: Provide regular updates to leadership on project status, resource utilization, and outcomes, using data to inform decisions and continuous improvement efforts.
• Support Evaluation and Continuous Improvement: Guide the development and implementation of training evaluation strategies, analyze feedback and performance data, and lead efforts to refine and enhance instructional programs.
• Project Management: Serve as the project manager and primary point of contact with Metro’s COTR/Project Manager for the contract.

Minimum Qualifications:

• Master’s degree in Instructional Design, Education, or related field
• 7+ years of experience in instructional systems design
• 4+ years of experience in project management and stakeholder communication
• 2+ years of experience leading a team
• Proficiency in ADDIE methodology
• Familiarity with adult learning theory and instructional technologies
• Proficiency in Adobe Captivate (Classic and/or New version)
• Experience with technical training programs
• Knowledge and experience with Web Content Accessibility Guidelines (WCAG) version 2.2
• Experience holding working sessions with executives and senior leadership
• Experience designing multiweek training programs for new employees
• Experience designing continuing education tracks for existing employees

Preferred Qualifications

• Project Management Certification (PMP or similar)
• Experience with transit technical training programs
• PROXIMITY TO WASHINGTON DC STRONGLY PREFERRED

About Educology Solutions

Employees first. Customer always. Mission driven. Everyone matters. Join the vibrant team at ESI where we prioritize our employees’ well-being and champion customer satisfaction above all else. Our culture is defined by a mission-driven approach, ensuring that every member contributes to our collective success. At ESI, we value the unique perspectives each individual brings to the table. Through collaboration and innovation, we’re reshaping the digital landscape of public sector services. If you’re passionate about making a difference, eager to grow professionally, and thrive in a supportive environment, join us in our journey to create impactful solutions and drive positive change.