Healthcare Operations Manager

ABOUT THE COMPANY

DHI365 is a rapidly growing healthcare technology and patient care organization focused on improving outcomes for patients through coordinated care, telehealth services, remote patient monitoring, chronic care management, pharmacy services, and healthcare technology.

Our organization combines clinical care, operational excellence, and innovative healthcare solutions to support patients across Pennsylvania and New Jersey, with plans for continued expansion.

We are seeking an experienced Practice Administrator to oversee the business, operational, and revenue cycle functions of our healthcare operations and support continued growth across the organization.

OVERVIEW

The Healthcare Operations Manager is responsible for overseeing day-to-day operations, revenue cycle performance, payer relationships, vendor management, and business growth initiatives.

This role works closely with executive leadership, clinical teams, billing staff, vendors, and external partners to ensure efficient operations, strong financial performance, excellent patient experience, and scalable organizational growth.

The ideal candidate is highly organized, analytical, operationally focused, and experienced in healthcare administration, payer relations, revenue cycle management, and practice operations.

RESPONSIBILITIES

Payer & Revenue Cycle Management

• Lead provider credentialing and payer contracting activities
• Support revenue cycle optimization, reimbursement performance, denial prevention, and collections processes
• Monitor payer relationships and reimbursement trends to improve financial performance
• Assist with patient financial responsibility processes, including copays, deductibles, and self-pay workflows

Occupational Medicine & Business Development

• Support the development and management of employer partnerships and occupational health contracts
• Coordinate relationships with local businesses and community partners
• Assist with workers’ compensation, DOT physical, pre-employment screening, and occupational health program operations

Vendor & Operational Management

• Manage vendor relationships and negotiate service agreements
• Oversee operational contracts related to laboratory services, technology platforms, medical waste services, and other business functions
• Support implementation and optimization of operational systems and workflows

Financial & Operational Planning

• Analyze patient volumes, operational trends, and market opportunities
• Assist leadership with strategic planning, operational growth initiatives, and expansion opportunities
• Support budgeting, forecasting, and operational performance improvement initiatives

Team & Performance Management

• Collaborate with clinical, operational, and administrative teams to improve workflow efficiency
• Support staff accountability, process improvement, and organizational performance goals
• Monitor operational metrics and identify opportunities for improvement

QUALIFICATIONS

• MBA, MHA, or equivalent healthcare administration, business operations, or revenue cycle management experience preferred
• Minimum 3 years of leadership experience in healthcare operations, urgent care, outpatient clinics, ambulatory care, or a similar healthcare setting
• Strong understanding of payer contracting, provider credentialing, revenue cycle management, EHR systems, and healthcare operations
• Experience working with insurance reimbursement processes, denial management, and operational reporting
• Demonstrated ability to manage multiple priorities and lead operational initiatives
• Strong communication, organizational, analytical, and problem-solving skills
• Ability to work effectively in a fast-paced healthcare environment

PERFORMANCE RESPONSIBILITIES

• Monitor revenue cycle performance, collections, reimbursement accuracy, and denial trends
• Track operational efficiency, staffing performance, patient flow, and productivity metrics
• Review patient experience indicators and service quality measures
• Monitor contract performance, vendor relationships, and business growth opportunities
• Provide regular operational and performance updates to leadership

SCHEDULE

• Full-time
• Monday–Friday
• In-person position

COMPENSATION & BENEFITS

• $40.00 – $50.00 per hour (based on experience)
• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Holidays
• Opportunity to grow within a rapidly expanding healthcare organization