Senior Front Office Manager : Resort

Job Summary The Sr. Front Office Manager is responsible for overseeing all front desk operations at the resort, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient coordination with other departments to deliver a high-quality guest experience.

Key Responsibilities

1. Front Office Operations

• Manage daily front desk activities (check-in, check-out, reservations)
• Ensure smooth guest flow and minimize waiting time
• Monitor room availability and coordinate with housekeeping

2. Guest Experience & Service

• Welcome VIP guests and handle special requests
• Resolve guest complaints and ensure satisfaction
• Maintain high standards of hospitality and service

3. Team Management

• Recruit, train, and supervise front office staff (receptionists, concierge, bell desk)
• Prepare duty rosters and manage shifts
• Conduct performance evaluations and training programs

4. Reservations & Revenue Coordination

• Oversee booking systems and reservation accuracy
• Coordinate with sales and revenue teams to maximize occupancy
• Manage room rates, upgrades, and promotions

5. Billing & Financial Control

• Ensure accurate guest billing and payment processing
• Monitor daily revenue reports and cash handling
• Handle discrepancies and audit front office accounts

6. Coordination with Departments

• Work closely with housekeeping, F&B, and maintenance teams
• Ensure rooms are ready and guest requests are fulfilled on time
• Facilitate smooth communication across departments

7. Compliance & Safety

• Ensure adherence to resort policies and local regulations
• Maintain guest data privacy and security
• Handle emergency situations and guest safety procedures

Required Skills

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Problem-solving and conflict resolution skills
• Knowledge of hotel management systems (PMS software)
• Customer-focused mindset

Qualifications

• Graduate in Hotel Management or Hospitality (preferred)
• 5–10 years of experience in front office operations
• Prior experience in resorts or hotels preferred

Job Types: Full-time, Permanent

Pay: ₹55,000.00 - ₹70,000.00 per month

Benefits

• Provident Fund

Work Location: In person