Front Office Manager : IDS

Job Summary

The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and managing reservations, check-ins, and check-outs using the **IDS Next Hotel ERP system. This role ensures smooth daily operations, accurate billing, and coordination with other departments.

Key Responsibilities:

1. Front Office Operations

• Supervise daily front desk activities including check-in and check-out procedures
• Ensure proper room allocation and guest preferences are recorded in IDS
• Handle VIP arrivals, group check-ins, and special requests

2. IDS System Management

• Operate and manage reservations, billing, and guest profiles in IDS
• Ensure accurate data entry and room status updates
• Generate daily reports (occupancy, revenue, arrivals, departures)
• Troubleshoot basic system issues and coordinate with IT if required

3. Guest Service & Relations

• Maintain high standards of customer service
• Handle guest complaints efficiently and professionally
• Ensure guest satisfaction and positive reviews

4. Team Management

• Train, supervise, and schedule front office staff
• Conduct performance evaluations
• Ensure staff are well-versed in IDS operations and SOPs

5. Coordination with Departments

• Liaise with housekeeping for room readiness
• Coordinate with accounts for billing and payments
• Work with sales/reservations for bookings and occupancy planning

6. Revenue & Compliance

• Monitor room inventory and maximize occupancy
• Ensure correct rate application and billing accuracy
• Maintain compliance with hotel policies and legal requirements

Required Skills & Qualifications:

• Bachelor’s degree in Hospitality Management or related field
• 7+ years experience in front office operations
• Hands-on experience with IDS Next Hotel ERP or similar PMS
• Strong leadership and communication skills
• Problem-solving and decision-making abilities
• Good knowledge of reservation systems and revenue management

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹75,000.00 per month

Benefits

• Provident Fund

Work Location: In person