Job Summary

We are looking for a Front Office Executive / Guest Service Associate (GSA) responsible for providing excellent customer service and ensuring a smooth check-in and check-out experience for hotel guests. The role includes handling reservations, assisting guests with inquiries, coordinating with housekeeping and other departments, and maintaining a welcoming front desk environment.

Key Responsibilities

1. Guest Check-In & Check-Out

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Verify booking details, process payments, and issue room keys.
• Maintain accurate guest records in the hotel system.

2. Guest Assistance & Customer Service

• Handle guest inquiries, requests, and complaints in a professional manner.
• Provide information about hotel services, facilities, and local attractions.
• Ensure guests have a pleasant and comfortable stay.

3. Reservations Management

• Manage room reservations through phone, email, and online platforms.
• Update availability and booking details in the hotel management system.
• Coordinate with travel agents and online booking channels.

4. Coordination with Departments

• Communicate guest requests with housekeeping, maintenance, and food & beverage teams.
• Ensure rooms are ready before guest arrival.
• Coordinate for special guest arrangements and VIP services.

5. Billing & Documentation

• Prepare guest bills, process payments, and maintain transaction records.
• Handle cash, card payments, and billing queries.

6. Front Desk Operations

• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies and ensure security procedures are maintained.

Required Qualifications

• Diploma / Degree in Hotel Management, Hospitality Management, or Tourism.
• 2–5 years of experience in front office operations in a hotel or hospitality environment.

Required Skills

• Strong communication and interpersonal skills.
• Good customer service and problem-solving ability.
• Knowledge of hotel reservation or property management systems such as
• Opera PMS
• IDS Next
• Basic computer knowledge (MS Office, email, reservations systems).

Preferred Skills

• Multilingual communication abilities.
• Experience in luxury or business hotels.
• Professional grooming and presentation.

Key Competencies

• Guest relationship management
• Attention to detail
• Professional communication
• Team coordination
• Customer service excellence

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location: In person