Job Description

About Della Resorts & Adventure Pvt. Ltd.

Della Resorts & Adventure Pvt. Ltd. is India’s largest extreme adventure park and a premium luxury resort, offering an unparalleled combination of world-class hospitality, innovative experiences, and adventure tourism. We are committed to delivering excellence through service, experiences, and lifestyle to our esteemed guests

Job Title: General Manager.

Location: Lonavala.

Reports To: Chairman & Managing Director

Position Summary

The General Manager (GM) is responsible for the overall leadership, strategic direction, and day-to-day operations of the resort. This includes overseeing all departments-Front Office, Housekeeping, Food and Beverage, Recreation, Engineering/Maintenance, Sales and Marketing, Finance, and Guest Services to ensure the highest standards of guest satisfaction, employee engagement, financial profitability, and operational efficiency. The GM acts as the face of the resort, ensuring an outstanding guest experience while protecting the property’s brand reputation and profitability.

Key Responsibilities

• Leadership and Management
• Develop and implement operational strategies aligned with the resort’s vision, mission, and goals.
• Lead, mentor, and inspire department heads and staff to achieve excellence in service delivery and performance.
• Create a culture of empowerment, accountability, and continuous improvement.
• Set performance targets, monitor results, and coach teams for success.
• Guest Experience
• Ensure the delivery of world-class guest experiences across all service points.
• Monitor guest feedback and reviews, respond appropriately, and implement changes to improve satisfaction.
• Handle VIP guests, special requests, and complaints professionally and personally when needed.
• Financial Management
• Prepare and manage the resort’s annual budget and forecasts.
• Drive revenue growth through effective yield management, upselling strategies, and growth control.
• Develop and implement long term strategic plans to enhance market shares and profitability.
• Oversee financial controls, purchasing, payroll, and revenue management strategies.
• Monitor financial performance and initiate corrective actions to meet or exceed financial goals.
• Maximise profitability through cost control, efficiency, and smart investment decisions.
• Operations Oversight
• Ensure smooth, effective, and efficient operations across all departments.
• Ensure compliance with ISO, API, and customer-specific standards
• Approve major purchases, capital expenditures, and service contracts.
• Regularly inspect facilities, guest rooms, and public areas for cleanliness, maintenance, and presentation.
• Uphold safety, health, and security standards across the property.
• Sales, Marketing, and Revenue Growth
• Work closely with the Sales and Marketing team to develop strategies to drive occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
• Represent the resort at industry events, sales calls, and promotional activities.
• Develop and maintain partnerships with travel agents, tourism boards, and corporate clients.
• Strategic Planning
• Identify opportunities for growth, expansion, and innovation.
• Monitor industry trends, competitor activities, and market dynamics.
• Develop and implement long-term business plans.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (MBA preferred).
• Minimum of 8–10 years of progressive hotel/resort management experience, with at least 3–5 years at the General Manager or Executive level.
• Strong financial acumen, including budgeting, forecasting, and P&L analysis.
• Exceptional leadership, communication, and interpersonal skills.
• Proven experience in guest service excellence and operational success.
• Familiarity with hospitality management systems (e.g., IDS, Opera PMS, MICROS, etc.)
• Ability to work under pressure and adapt to changing demands.

Key Competencies

• Strategic Thinking
• Financial Savvy
• Customer Service Excellence
• Leadership and Team Building
• Decision Making and Problem Solving
• Communication and Negotiation
• Innovation and Adaptability
• Ethical and Professional Conduct

Working Conditions

• Long and flexible hours, including weekends, evenings, and holidays as required.
• High-visibility role requiring significant guest and staff interaction.
• Occasional travel for business, networking, and industry events.

Success Metrics

• Achievement of financial targets (Revenue, EBITDA, GOP).
• Guest satisfaction scores and online reputation ratings.
• Staff retention and engagement levels.
• Compliance with brand standards and operational audits.
• Successful execution of strategic initiatives and growth targets.

Minimum Qualification

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (MBA preferred)

Minimum Job Experience

Minimum of 8–10 years of progressive hotel/resort management experience, with at least 3–5 years at the General Manager or Executive level

Reporting To

CMD / Group Director

Travel

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