MSSP Partner Operations Manager

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.

Job Description

As an MSSP Partner Operations Manager, you will play a critical role in scaling and operationalizing our rapidly growing MSSP partner business. You will serve as the operational backbone for MSSP partners and the Strategic Partnerships team, driving cross‑functional execution across Finance, Revenue Operations, Partner Operations, and Customer Success.

This role owns MSSP onboarding, partner lifecycle management, order execution, and Quote‑to‑Cash operations, with a mandate to eliminate deal friction, improve velocity, and protect revenue integrity. The ideal candidate is a hands‑on operator who thrives in complexity, drives execution without formal authority, and brings rigor, structure, and urgency to partner operations.

Key Duties & Responsibilities:

• MSSP New Partner Onboarding: Qualify new MSSP partner applications and manage onboarding readiness, including contracts, certifications, enablement, and documentation. Activate partners in required systems once onboarding requirements are met.
• Partner Lifecycle Management: Manage the ongoing operational progression of MSSP partners post‑activation, ensuring continued compliance with program requirements. Track partner status, milestones, and gaps that impact revenue activation and scale.
• Quote‑to‑Cash Transformation: Own the redesign and execution of the MSSP Quote‑to‑Cash process by mapping workflows, identifying bottlenecks, and defining scalable solutions. Partner with Finance, Sales Ops, Partner Ops, and Salesforce teams to implement and maintain improvements.
• Partner Order and Support: Act as the primary intake owner for MSSP partner deals, ensuring accurate pricing, packaging, approvals, and documentation through booking. Provide hands‑on support on provisioning, escalations and subscription changes to reduce rework, cycle time, and Finance.
• Reporting & Operational Metrics: Maintain operational reporting on partner readiness, training completion, pipeline, and bookings performance. Surface trends and friction points to support process improvements and leadership decision‑making.

Qualifications & Experience:

• 7+ years of experience in Rev Ops, Sales Ops, Partner Ops, Order Ops, or Deal Desk roles with direct ownership of operational execution.
• Direct experience supporting MSP/MSSP models, with a strong understanding of MSSP sales mechanics and partner motions.
• Expertise in MSSP Quote‑to‑Cash workflows and Salesforce CRM, with admin‑level exposure and experience coordinating system changes across Finance and Ops teams.
• Proven ability to drive cross‑functional initiatives, create urgency without formal authority, and manage stakeholders through complex operational dependencies.
• High‑ownership, execution‑first operator who is detail‑obsessed, highly organized, comfortable engaging Finance, and relentless about process hygiene and follow‑through.

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance Discount
• Life insurance
• Commuter benefits
• 401(k)
• Employee Assistance Program