Customer Success Manager CRM / Dynamics

As a Customer Success Manager at this fast-growing B2B SaaS company, your role will be crucial in driving customer retention, product adoption, and revenue growth. You will be responsible for managing strategic customer relationships throughout the customer lifecycle, from onboarding to renewal and expansion. Your strong commercial acumen and customer-first mindset will be essential in managing complex stakeholder relationships within a high-growth SaaS environment. Working closely with Product, Sales, Marketing, and Support teams, you will advocate for the voice of the customer internally and ensure customers achieve measurable business outcomes.

• *Key Responsibilities:**
• Own and manage a portfolio of strategic customer accounts to drive adoption, engagement, retention, and growth.
• Build trusted relationships with customer stakeholders, including senior leadership and executive teams.
• Lead customer onboarding, implementation, success planning, and ongoing account management activities.
• Develop a deep understanding of customer objectives, challenges, and success metrics to drive value realization proactively.
• Monitor customer health, product usage, and engagement signals to identify risks and opportunities early.
• Contribute to the development of scalable customer success processes, playbooks, and best practices as the organization grows.
• *Qualifications Required:**
• 510 years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role within a SaaS or technology environment.
• Demonstrated success managing enterprise or mid-market customer relationships with responsibility for retention and growth metrics.
• Strong understanding of customer lifecycle management, including onboarding, adoption, renewals, and expansion.
• Commercially minded with experience influencing revenue outcomes through customer engagement.
• Excellent stakeholder management and communication skills, with the ability to engage effectively at both operational and executive levels.
• Highly analytical, with the ability to leverage customer data and insights to drive decision-making and account strategy.
• Experience working cross-functionally across Product, Sales, Marketing, and Support functions.

The company prefers candidates with experience within B2B SaaS, Customer Success platforms, CRM, or Revenue Operations technology. Exposure to customer health scoring, success planning frameworks, and data-driven customer engagement models is a plus. Experience managing strategic or enterprise accounts with multiple stakeholders and complex buying groups, as well as strong renewal and retention performance, will be advantageous in this role. As a Customer Success Manager at this fast-growing B2B SaaS company, your role will be crucial in driving customer retention, product adoption, and revenue growth. You will be responsible for managing strategic customer relationships throughout the customer lifecycle, from onboarding to renewal and expansion. Your strong commercial acumen and customer-first mindset will be essential in managing complex stakeholder relationships within a high-growth SaaS environment. Working closely with Product, Sales, Marketing, and Support teams, you will advocate for the voice of the customer internally and ensure customers achieve measurable business outcomes.

• *Key Responsibilities:**
• Own and manage a portfolio of strategic customer accounts to drive adoption, engagement, retention, and growth.
• Build trusted relationships with customer stakeholders, including senior leadership and executive teams.
• Lead customer onboarding, implementation, success planning, and ongoing account management activities.
• Develop a deep understanding of customer objectives, challenges, and success metrics to drive value realization proactively.
• Monitor customer health, product usage, and engagement signals to identify risks and opportunities early.
• Contribute to the development of scalable customer success processes, playbooks, and best practices as the organization grows.
• *Qualifications Required:**
• 510 years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role within a SaaS or technology environment.
• Demonstrated success managing enterprise or mid-market customer relationships with responsibility for retention and growth metrics.
• Strong understanding of customer lifecycle management, including onboarding, adoption, renewals, and expansion.
• Commercially minded with experience influencing revenue outcomes through customer engagement.
• Excellent stakeholder management and communication skills, with the ability to engage effectively at both operational and executive levels.
• Highly analytical, with the ability to leverage customer data and insights to drive decision-making and account strategy.
• Experience working cross-functionally across Product, Sales, Marketing, and Support functions.

The company prefers ca