Job Description

About Us

Retention Harbor is a Klaviyo Platinum Partner email and SMS marketing agency working exclusively with DTC ecommerce brands.

We’re looking for a detail-oriented Klaviyo implementor to handle the technical execution of email programs across a portfolio of ecommerce clients. This is a pure execution role — you’ll be the person who builds everything in the platform and keeps client programs running smoothly.

Tasks

• Build and maintain email flows including Welcome Series, Abandoned Cart, Browse Abandonment, Post-Purchase, and Win-Back.
• Implement email designs from Figma into Klaviyo accurately and on time.
• Create and manage signup forms including pop-ups, embedded forms, and landing page integrations.
• Build and maintain audience segments based on behavior, purchase history, and engagement.
• Set up and schedule one-time campaigns across multiple client accounts.
• Pull performance reports and identify drop-off points or technical issues.
• QA all emails across devices and email clients before deployment.
• Manage Shopify-Klaviyo integrations including app configuration and event tracking.

Requirements

• 2+ years of hands-on Klaviyo experience building flows, campaigns, and segments.
• Experience implementing email designs from Figma into Klaviyo.
• Familiarity with Shopify and Klaviyo integration setup.
• Strong attention to detail and ability to manage multiple client accounts simultaneously.
• Comfortable working async in a remote-first environment.
• Strong written English for internal communication and documentation.
• Experience with signup form setup and list management.
• Ability to pull and interpret Klaviyo analytics.

Benefits

• Fully remote, async-first environment.
• Stable long-term role with a focused high-performance team.
• Direct exposure to a wide range of DTC ecommerce brands.
• Clear scope, clear expectations, and room to grow as the agency scales.

If you have real hands-on Klaviyo experience and thrive in a fast-paced execution role, we’d love to hear from you. After applying you’ll complete a short assessment covering your technical Klaviyo knowledge and problem-solving approach — this takes roughly 30–40 minutes. Top performers move to a 15-minute screening call followed by a paid trial project.

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