Associate Analyst, Customer

Job Description

Company Description

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia, and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities, and additional time off to give back to our global communities.

Job Description

The Customer Data Analyst is responsible for providing data-driven insights to enable the creation and execution of customer marketing audiences to drive increased revenues and margins. This position involves pulling and communicating all customer data to support campaign and audience strategies to maximize ROI and customer value, focusing on the Hollister Family of Brands. The analyst will perform data analysis within our Customer Data Warehouse housed in Snowflake and within Power BI, sharing findings and actionable insights with stakeholders through dashboards, write-ups, and presentations. Experience in analytics, storytelling, and communication are key to this role.

What Will You Be Doing?

• Quantifying and summarizing total brand customer audience performance and outcomes.
• Completing comprehensive end-to-end analysis, from data collection and visualization to presentation of key findings and actionable insights.
• Providing an objective source of truth to assess marketing campaigns and tactics.
• Partnering with stakeholders to set expected outcomes and goals for marketing campaigns and customer audiences.
• Building effective relationships with core stakeholders – marketing, analytics, planning, promotions, and corporate strategy.
• Performing QA of data collection, recommending necessary fixes and updates; escalating high impact issues to leadership for resolution.

What Do You Need To Bring?

Need to have:

• Bachelor’s degree or related experience.
• Minimum 1 year of data analytics, reporting, or other related experience.
• Familiarity with querying languages, database structures, and Microsoft Office Solutions, particularly Excel and PowerPoint.
• Expertise in SQL (Snowflake preferred; SQL Server, etc.).
• Experience with data visualization tools (Power BI preferred; Adobe Workspace, Tableau, etc.).
• Excellent written and verbal communication skills.
• Attention to detail with a strong focus on analytics.
• Motivated with the ability to thrive in a fluid and demanding environment.
• Naturally curious, with a desire to dig deeper to find the why and identify key trends/themes.

Nice to have

• Expertise in web analytic tools (Adobe Analytics preferred).
• Experience with presenting to leaders/partners.
• Comprehensive understanding of e-commerce, usability principles, and site technologies.
• Ability to consolidate and package results and insights into well-organized, consumable presentations with actionable recommendations and strategies.

Benefits & Perks

• Incentive bonus program.
• 401(K) savings plan with company match.
• Annual companywide review process.
• Flexible spending accounts.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Associate assistance program.
• Paid parental and adoption leave.
• Access to fertility and adoption benefits through Carrot.
• Access to mental health and wellness app, Headspace.
• Paid Caregiver Leave.
• Mobile Stipend.
• Paid time off and one paid volunteer day per year.
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year).
• Seven associate wellness half days per year.
• Merchandise discount on all of our brands.
• Opportunities for career advancement, believing in promoting from within.
• Access to multiple Associate Resource Groups.
• A global team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

This role allows for remote work across the U.S. The recruiting pay range for this position is $70,000 – $80,000. Factors that may be used to determine your actual salary include your specific skills, years of experience, work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.

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