Role Overview
Concentric AI is hiring a (Senior) Customer Success Manager. This is a full-time role in IN. Part of Concentric AI's Risk hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Customer Success professional at Concentric AI, you will play a crucial role in driving adoption, retention, and long-term value for our enterprise customers. Your responsibilities will include:
- Analyzing customer data on the Concentric platform to identify data risks, trends, and anomalies
- Developing and recommending data risk remediation strategies based on insights
- Preparing and presenting data risk and security posture reports to customers
- Handholding customers through the implementation of remediation strategies
- Acting as a trusted data security advisor, providing subject-matter expertise and strategic guidance aligned with customer goals
- Owning end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs
- Delivering hands-on product training and driving adoption across customer teams
- Proactively identifying and mitigating churn risks
- Conducting regular usage reviews, QBRs/MBRs, and supporting renewal and expansion conversations
- Troubleshooting customer issues and coordinating with Engineering, Product, and Support for timely resolution
For this role, we are looking for individuals with:
- 310 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment
- Strong experience with data analysis ability to extract meaningful insights from large data sets and identify patterns, risks, and anomalies
- Experience working with enterprise customers, preferably large North American clients
- Good understanding of cybersecurity and/or data security concepts (preferred)
- Excellent communication, presentation, and stakeholder management skills
Join us at Concentric AI to be a part of a dynamic and innovative organization dedicated to pushing the boundaries of data security. If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges, we welcome you to apply for this role. As a Customer Success professional at Concentric AI, you will play a crucial role in driving adoption, retention, and long-term value for our enterprise customers. Your responsibilities will include:
- Analyzing customer data on the Concentric platform to identify data risks, trends, and anomalies
- Developing and recommending data risk remediation strategies based on insights
- Preparing and presenting data risk and security posture reports to customers
- Handholding customers through the implementation of remediation strategies
- Acting as a trusted data security advisor, providing subject-matter expertise and strategic guidance aligned with customer goals
- Owning end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs
- Delivering hands-on product training and driving adoption across customer teams
- Proactively identifying and mitigating churn risks
- Conducting regular usage reviews, QBRs/MBRs, and supporting renewal and expansion conversations
- Troubleshooting customer issues and coordinating with Engineering, Product, and Support for timely resolution
For this role, we are looking for individuals with:
- 310 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment
- Strong experience with data analysis ability to extract meaningful insights from large data sets and identify patterns, risks, and anomalies
- Experience working with enterprise customers, preferably large North American clients
- Good understanding of cybersecurity and/or data security concepts (preferred)
- Excellent communication, presentation, and stakeholder management skills
Join us at Concentric AI to be a part of a dynamic and innovative organization dedicated to pushing the boundaries of data security. If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges, we welcome you to apply for this role.
Frequently Asked Questions
How do I apply for the (Senior) Customer Success Manager position at Concentric AI?
Use the Apply button above to submit your application directly to Concentric AI. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the (Senior) Customer Success Manager position at Concentric AI located?
This position is based in IN. Concentric AI has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a (Senior) Customer Success Manager at Concentric AI earn?
Concentric AI has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the (Senior) Customer Success Manager role at Concentric AI posted?
This role was posted on April 7, 2026 (75 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the (Senior) Customer Success Manager role at Concentric AI require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Concentric AI lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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