(Senior) Customer Success Manager

As a Customer Success professional at Concentric AI, you will play a crucial role in driving adoption, retention, and long-term value for our enterprise customers. Your responsibilities will include:

• Analyzing customer data on the Concentric platform to identify data risks, trends, and anomalies
• Developing and recommending data risk remediation strategies based on insights
• Preparing and presenting data risk and security posture reports to customers
• Handholding customers through the implementation of remediation strategies
• Acting as a trusted data security advisor, providing subject-matter expertise and strategic guidance aligned with customer goals
• Owning end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs
• Delivering hands-on product training and driving adoption across customer teams
• Proactively identifying and mitigating churn risks
• Conducting regular usage reviews, QBRs/MBRs, and supporting renewal and expansion conversations
• Troubleshooting customer issues and coordinating with Engineering, Product, and Support for timely resolution

For this role, we are looking for individuals with:

• 310 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment
• Strong experience with data analysis ability to extract meaningful insights from large data sets and identify patterns, risks, and anomalies
• Experience working with enterprise customers, preferably large North American clients
• Good understanding of cybersecurity and/or data security concepts (preferred)
• Excellent communication, presentation, and stakeholder management skills

Join us at Concentric AI to be a part of a dynamic and innovative organization dedicated to pushing the boundaries of data security. If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges, we welcome you to apply for this role. As a Customer Success professional at Concentric AI, you will play a crucial role in driving adoption, retention, and long-term value for our enterprise customers. Your responsibilities will include:

• Analyzing customer data on the Concentric platform to identify data risks, trends, and anomalies
• Developing and recommending data risk remediation strategies based on insights
• Preparing and presenting data risk and security posture reports to customers
• Handholding customers through the implementation of remediation strategies
• Acting as a trusted data security advisor, providing subject-matter expertise and strategic guidance aligned with customer goals
• Owning end-to-end customer onboarding: environment setup, configuration, and feature walkthroughs
• Delivering hands-on product training and driving adoption across customer teams
• Proactively identifying and mitigating churn risks
• Conducting regular usage reviews, QBRs/MBRs, and supporting renewal and expansion conversations
• Troubleshooting customer issues and coordinating with Engineering, Product, and Support for timely resolution

For this role, we are looking for individuals with:

• 310 years of experience in Customer Success, Technical Account Management, or similar roles in a B2B SaaS environment
• Strong experience with data analysis ability to extract meaningful insights from large data sets and identify patterns, risks, and anomalies
• Experience working with enterprise customers, preferably large North American clients
• Good understanding of cybersecurity and/or data security concepts (preferred)
• Excellent communication, presentation, and stakeholder management skills

Join us at Concentric AI to be a part of a dynamic and innovative organization dedicated to pushing the boundaries of data security. If you thrive in a fast-paced, collaborative environment and are excited about solving real-world data security challenges, we welcome you to apply for this role.