Tech Support Analyst (white-glove/executive support level)

Toronto, Ontario, CAPosted 6 days ago

Role Overview

company is hiring a Tech Support Analyst (white-glove/executive support level). This is a contract hybrid role, based in Toronto. posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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AzureAPComplianceTechSupportAnalystExecutiveEvents

Job description

Tech Support Analyst - Executive & Events support

Contract Length: 6 months to start (potential to convert to fulltime

)Start Date: ASA

PWork Model: Hybrid 50/5

0Location: downtown Toronto (some travel might be expected within central ON

)Work Week: 37.5 hours (occasional after hour support

)Rate: $5

0Interview Process: 2 steps (virtual and in-person

)

Main Deliverabl

esDeliver white-glove technical support to the CEO, President, C-Suite, and Executive leadership tea
m.Ensure executive technology environments, collaboration platforms, and meeting spaces operate without interruptio
n.Provide onsite and event technology support for executive meetings, board sessions, and corporate event
s.Act as the primary technical point of contact for executive user

Technical St

ackWindows 10
/11ma
cOSMicrosoft 365 (Outlook, Teams, OneDrive, SharePoint, Office Ap
ps)Microsoft Entra
IDMicrosoft Teams Ro
omsAzure Cloud Servi
cesOn-Premises Infrastruct
ureLAN/WAN Netwo
rksWireless Netwo
rksMobile Device Management (M
DM)Printers & Peripheral Devi
cesAudio-Visual (AV) Syst
emsVideo Conferencing Technolog
iesRoom Booking Syst
emsDigital Signage Platfo
rmsCollaboration & Executive Productivity Technolog

ies

Requirem

entsProven experience working for top-level management, providing executive-level IT support to C-Suite, Board members, and senior leadership te
ams.Advanced troubleshooting and administration experience with Windows and macOS environme
nts.Advanced support experience with the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, and SharePo
int.Hands-on experience with Microsoft Entra ID, networking technologies (LAN/WAN/Wireless), printers, and endpoint management soluti
ons.Experience supporting both Azure cloud and on-premises environme
nts.Experience installing, configuring, maintaining, and upgrading software and endpoint devi
ces.Demonstrated experience supporting Board and Governance technology, executive collaboration tools, executive reporting solutions, cybersecurity, compliance initiatives, and digital workplace technolog
ies.Hands-on experience supporting executive meeting rooms and conference spa
ces.Experience with Microsoft Teams Rooms, AV control systems, audio engineering, video distribution technologies, room scheduling platforms, and digital signage soluti
ons.AV industry certifications considered an as
set.Network certifications considered an as

set.

Responsibil

itiesServe as the dedicated technical support partner for executive leader
ship.Troubleshoot, maintain, and optimize Windows and macOS dev
ices.Support and administer Microsoft 365 applications and collaboration platf
orms.Manage user access, authentication, and device provisioning through Microsoft Entra ID and endpoint management t
ools.Troubleshoot network connectivity, wireless infrastructure, printer issues, and mobile dev
ices.Support Azure cloud services and on-premises infrastructure environm
ents.Install, configure, test, and upgrade software applications and endpoint technolo
gies.Proactively monitor upcoming operating system, Microsoft 365, and platform updates to minimize business disrup
tion.Prepare, maintain, and support executive conference rooms and event sp
aces.Provide real-time support for executive meetings, board meetings, virtual events, and leadership presentat
ions.Ensure AV, conferencing, room booking, and collaboration technologies are fully operational before and during ev
ents.Document incidents, resolutions, system updates, and operational proced

ures.

About company

company

softwareint.com

Hybrid

4 other open roles at company on TryApplyNow.

View all 5 roles at company Visit website

Frequently Asked Questions

How do I apply for the Tech Support Analyst (white-glove/executive support level) position at company?

Use the Apply button above to submit your application directly to company. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Tech Support Analyst (white-glove/executive support level) role at company remote or in-office?

This is a hybrid role based in Toronto. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.

What does a Tech Support Analyst (white-glove/executive support level) at company earn?

company has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Tech Support Analyst (white-glove/executive support level) role at company posted?

This role was posted on July 17, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.