Statewide Chat/Text Crisis Specialist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Job Description

SUMMARY OF POSITION

This position is part of a 24/7/365 high volume, suicide prevention focused team. This position will answer statewide 988 chat/texts and conduct. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer skills, a proven ability to communicate effectively through written communication/instant messaging and the ability to multi-task in a high stress environment.

Essential Duties & Responsibilities

• Demonstrate high level of clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments.
• Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
• Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide.
• Meet the ethical and clinical standards in compliance with all accreditation.
• Actively participate in ongoing supervision, training and team meetings.
• Demonstrate high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
• Assist in administrative tasks as needed.

Knowledge, Skills & Abilities

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates high-level customer service skills and professional etiquette.
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
• Knowledge of suicide assessments.
• Skill in providing crisis intervention.

Qualifications

Education Level

Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.

Years Of Experience

Six months to one year of crisis experience is preferred.

Certification/Licensure

N/A

Shift Availability

9a-5:30p Wednesday-Sunday

Physical Requirements

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type

Full time

Pay Range

$20.05--$28.10

Benefits

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.