Procurement & Customer Support Specialist

Procurement & Customer Support Specialist

Location: Mississauga, ON (Hybrid – 1 day/week remote)

Job Type: Full-Time

Overview

Our client is seeking a detail-oriented Procurement & Customer Support Specialist to join its Order Processing team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working across procurement, order management, logistics, and customer service. The ideal candidate is highly organized, adaptable, customer-focused, and committed to accuracy.

What You'll Be Doing

Procurement

• Manage purchasing activities and coordinate with internal and external suppliers.
• Serve as the primary point of contact for procurement, logistics, and supplier communications.
• Oversee the procurement process from purchase order through delivery.
• Review and approve vendor invoices.
• Resolve supplier issues and escalate concerns when necessary.
• Partner with internal teams to monitor slow-moving and obsolete inventory.
• Coordinate with cross-functional departments to maintain efficient material flow throughout the supply chain.
• Maintain accurate material master data within the ERP system.
• Participate in meetings with global teams to support procurement initiatives and process improvements.
• Help identify and implement continuous improvement opportunities across procurement processes.
• Train new team members and provide updates on procurement procedures and best practices.

Customer Support

• Maintain customer records within ERP and CRM systems.
• Provide outstanding customer support via phone and email.
• Prepare sales and service quotations.
• Manage the full order lifecycle, including order entry, confirmations, shipping, invoicing, returns, and credits.
• Coordinate shipments with warehouse personnel.
• Support the sales and marketing teams to ensure an exceptional customer experience.
• Partner with Finance regarding customer credit and payment inquiries.
• Travel internationally on occasion for training or business meetings, as needed.

What We're Looking For

• 5+ years of experience in procurement, order processing, customer support, or supply chain operations.
• Technical aptitude with an engineering or manufacturing-related environment preferred.
• Experience working with ERP systems throughout the full procurement and order management cycle.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.
• Excellent organizational skills with exceptional attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and adapt in a dynamic environment.
• Self-motivated with the ability to work independently and collaboratively.
• Post-secondary diploma or equivalent combination of education and experience.
• Bilingual in English and French is required.

Preferred Qualifications

• Experience within manufacturing, industrial, engineering, or technical industries.
• Stable employment history with demonstrated long-term commitment.
• Positive attitude with a willingness to learn and grow professionally.
• Flexible and adaptable to changing priorities and business processes.

What We Offer

• Competitive salary
• Hybrid work schedule (work from home one day per week)
• RRSP matching program
• Extended health benefits
• Three weeks of vacation
• Ongoing training and professional development
• Opportunity to build a long-term career with a stable and growing international organization

This is an outstanding opportunity for a procurement and customer support professional looking to join a collaborative team where accuracy, continuous improvement, and customer satisfaction are highly valued.

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Cala Sourcing Solutions LLC uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.