Customer Solutions Design Analyst

As a Customer Solutions Design Analyst, your role is crucial in assisting the creation of end-to-end technical designs and solutions that cater to customer needs. Your responsibilities will include:

• Assisting in capturing customer technical requirements and translating them into solution designs following standard design methodologies.
• Supporting customer solution design engagement by contributing to the creation of statements of work, including any 3rd party deliverables.
• Participating in review and validation processes for both new developments and existing products and services.
• Helping in customer migration planning and implementation.
• Supporting change management by providing impact assessments and updating design documentation.
• Ensuring that all designs adhere to architectural principles and policies.
• Collaborating with project stakeholders to determine the optimal solution design for customers.
• Assisting in resolving standard solution and service issues through root cause analysis and troubleshooting.
• Implementing ways to enhance working processes within the realm of customer solution design.

The skills required for this role include:

• Troubleshooting
• Business Strategy
• Presenting/Demonstrating
• Requirements Analysis
• Root Cause Analysis
• Requirements Gathering
• Negotiation
• Commercial Acumen
• Business Analysis
• Solution Design
• Technology Migration
• Proposal Development
• Solution Architecture
• Decision Making
• Growth Mindset
• Inclusive Leadership

This job is essential in ensuring that customer needs are met through effective technical designs and solutions. Your expertise in various skills will contribute to the success of customer solution design projects. As a Customer Solutions Design Analyst, your role is crucial in assisting the creation of end-to-end technical designs and solutions that cater to customer needs. Your responsibilities will include:

• Assisting in capturing customer technical requirements and translating them into solution designs following standard design methodologies.
• Supporting customer solution design engagement by contributing to the creation of statements of work, including any 3rd party deliverables.
• Participating in review and validation processes for both new developments and existing products and services.
• Helping in customer migration planning and implementation.
• Supporting change management by providing impact assessments and updating design documentation.
• Ensuring that all designs adhere to architectural principles and policies.
• Collaborating with project stakeholders to determine the optimal solution design for customers.
• Assisting in resolving standard solution and service issues through root cause analysis and troubleshooting.
• Implementing ways to enhance working processes within the realm of customer solution design.

The skills required for this role include:

• Troubleshooting
• Business Strategy
• Presenting/Demonstrating
• Requirements Analysis
• Root Cause Analysis
• Requirements Gathering
• Negotiation
• Commercial Acumen
• Business Analysis
• Solution Design
• Technology Migration
• Proposal Development
• Solution Architecture
• Decision Making
• Growth Mindset
• Inclusive Leadership

This job is essential in ensuring that customer needs are met through effective technical designs and solutions. Your expertise in various skills will contribute to the success of customer solution design projects.