Role Overview
BT Group is hiring a mid-level Customer Solutions Design Analyst. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Customer Solutions Design Analyst, your role is crucial in assisting the creation of end-to-end technical designs and solutions that cater to customer needs. Your responsibilities will include:
- Assisting in capturing customer technical requirements and translating them into solution designs following standard design methodologies.
- Supporting customer solution design engagement by contributing to the creation of statements of work, including any 3rd party deliverables.
- Participating in review and validation processes for both new developments and existing products and services.
- Helping in customer migration planning and implementation.
- Supporting change management by providing impact assessments and updating design documentation.
- Ensuring that all designs adhere to architectural principles and policies.
- Collaborating with project stakeholders to determine the optimal solution design for customers.
- Assisting in resolving standard solution and service issues through root cause analysis and troubleshooting.
- Implementing ways to enhance working processes within the realm of customer solution design.
The skills required for this role include:
- Troubleshooting
- Business Strategy
- Presenting/Demonstrating
- Requirements Analysis
- Root Cause Analysis
- Requirements Gathering
- Negotiation
- Commercial Acumen
- Business Analysis
- Solution Design
- Technology Migration
- Proposal Development
- Solution Architecture
- Decision Making
- Growth Mindset
- Inclusive Leadership
This job is essential in ensuring that customer needs are met through effective technical designs and solutions. Your expertise in various skills will contribute to the success of customer solution design projects. As a Customer Solutions Design Analyst, your role is crucial in assisting the creation of end-to-end technical designs and solutions that cater to customer needs. Your responsibilities will include:
- Assisting in capturing customer technical requirements and translating them into solution designs following standard design methodologies.
- Supporting customer solution design engagement by contributing to the creation of statements of work, including any 3rd party deliverables.
- Participating in review and validation processes for both new developments and existing products and services.
- Helping in customer migration planning and implementation.
- Supporting change management by providing impact assessments and updating design documentation.
- Ensuring that all designs adhere to architectural principles and policies.
- Collaborating with project stakeholders to determine the optimal solution design for customers.
- Assisting in resolving standard solution and service issues through root cause analysis and troubleshooting.
- Implementing ways to enhance working processes within the realm of customer solution design.
The skills required for this role include:
- Troubleshooting
- Business Strategy
- Presenting/Demonstrating
- Requirements Analysis
- Root Cause Analysis
- Requirements Gathering
- Negotiation
- Commercial Acumen
- Business Analysis
- Solution Design
- Technology Migration
- Proposal Development
- Solution Architecture
- Decision Making
- Growth Mindset
- Inclusive Leadership
This job is essential in ensuring that customer needs are met through effective technical designs and solutions. Your expertise in various skills will contribute to the success of customer solution design projects.
Frequently Asked Questions
How do I apply for the Customer Solutions Design Analyst position at BT Group?
Use the Apply button above to submit your application directly to BT Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Solutions Design Analyst position at BT Group located?
This position is based in IN. BT Group has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Solutions Design Analyst at BT Group earn?
BT Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Solutions Design Analyst role at BT Group posted?
This role was posted on April 17, 2026 (61 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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