System Administrator L2.5 w/ MSP

System Administrator L2.5 w/ MSP Experience – Client-Facing MSP Role with Growth, Autonomy & Full Benefits & Up to $95K

Looking to step into a role where your voice is heard, your growth is supported, and your work truly matters? This isn’t just another MSP job, it’s a chance to join a close-knit team that values transparency, collaboration, and technical excellence.

We’re partnering with a well-established, family-operated MSP in the Baltimore - Washington metro area that's been supporting SMB clients for over three decades. This is a System Administrator position designed for someone who’s not only technically sharp but also takes pride in building strong client relationships.

You’ll play a key role in supporting end users, troubleshooting M365 and networking issues, managing devices, and improving documentation and processes. It’s a technical role, but equally focused on delivering a stellar client experience.

Day to Day:

• Provide Tier 2/3 remote and onsite support across desktops, applications, and mobile devices
• Troubleshoot and administer Microsoft 365, Active Directory, Exchange Online, and LAN/WAN connectivity
• Configure and deploy user hardware (laptops, iPads, thin clients, etc.)
• Support mobile devices via Intune (iOS & Android)
• Create and maintain documentation, help sheets, and FAQs
• Analyze trends to identify root causes and reduce repeat issues
• Interface with both internal teams and external vendors (e.g. Microsoft, Dell)
• Contribute to a culture of continuous learning, accountability, and trust

Requirements

• 2-4+ years of experience in a technical support or systems admin role (MSP background preferred)
• Strong knowledge of Microsoft 365, Outlook, and general business app support
• Experience with Active Directory, Exchange Online, and Intune
• A proactive, people-first mindset with strong documentation habits
• Ability to self-manage tasks and communicate clearly with both technical and non-technical users

Benefits + Perks:

• $75K–$95K salary range (depending on experience)
• Paid certifications + performance-based bonus plans
• 100% employer-covered Medical, Dental, Vision
• Generous PTO + Paid Holidays
• 401(k) with Company Match
• Bi-Annual Bonuses Based on Performance
• Tight-knit, growth-focused team environment, your ideas matter here