Assistant Hotel General Manager (AGM)

Hotel Assistant General Manager

Under the direction of the General Manager, the individual we are seeking will lead hotel operations of the Best Western Potomac Mills and oversee the Front Desk, Housekeeping, and Maintenance Departments of our hotel. The AGM will ensure that all policies and procedures are followed in order to uphold company standards. You should be an organized individual who can adapt to change, focus on our employees, strive for the highest guest satisfaction, and remain calm in stressful situations. Must have previous hotel management experience in Housekeeping and Front Office.

Primary Responsibilities

• Directly supervising hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees. Also tasked with resolving employee relations issues and rewarding/disciplining associates.
• Oversee the actives of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands.
• Participate or provide assistance in conducting weekly, quarterly, and annual meetings.
• Assist General manager in recruiting, staffing strategies and ensuring all employee wages follow federal, state, and local wage and hour guidelines.
• Performs functions of the General Manager in his or her absence.
• Maintain responsible recording and accurate reporting guest balances, credit card receipts, registration information, and hotel funds.
• Responsible for reviewing timecards on a timely basis to ensure accurate payroll.
• Review vendor invoices and hotel orders for proper inventories and accurate payments.
• Assist in the preparation of the annual budgets and marketing plans.
• Offer guest assistance whenever possible.
• Responsible for resolving escaped customer relations issues, respond to guest reviews, and ensure accurate online postings for the property.
• Answer inquires pertaining to hotel policies and services.
• Responsible for positively representing and promoting the property to all associates, guests, and general public.
• Ensure systems and procedures are in place and followed for guest safety.
• Fills in for vacant shift as needed including overnights.
• Assist with sales and marketing efforts as directed by General Manager.

Desired Skills, Background, and Experience

• Bachelor's Degree or equivalent years of experience required
• Previous experience as a hotel department head or Assistant General Manager role
• 2+ years of supervisory experience required
• Hotel Housekeeping Leadership experience highly preferred
• Prior experience using Windows based software including Microsoft Office, hotel PMS systems, ADP, and accounting programs
• Excellent organizational and prioritization skills
• Good decision maker
• Ability to work independently
• Superior customer service skills
• Excellent communication skills
• Able to work a flexible schedule
• Previous Best Western experience a plus

*Salary based on experience and skill sets

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Experience

• Hotel Management: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person