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Working with one of our top financial clients, this role calls for a Banking Customer Support Specialist – KYC / KYB. This position involves supporting compliance review activities within a leading financial organization, primarily handling administrative tasks related to account review, updating customer information, and ensuring regulatory adherence.

Pay rate range (CAD): $17.60/hr – $24.87/hr

Responsibilities

• Review customer accounts and files to identify discrepancies or missing information
• Follow end-to-end procedures for Business Account compliance documentation
• Ensure all interactions with customers are accurately documented and reflect client/business intentions
• Maintain adherence to company policies, procedures, and standards for compliance
• Collaborate with internal partners to facilitate account updates and reviews
• Use multiple software platforms efficiently to support account review processes
• Manage workload effectively within a fast-paced environment, minimizing meetings

Desired Skill-Set

• Fluency in English (written and verbal)
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Experience in customer service, banking, or financial services industries
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and adapt to ambiguity
• Knowledge of KYC/KYB requirements (preferred)
• Experience with contact center operations (1+ years)
• Skilled in navigating multiple platforms and maintaining compliance standards

Nice to Have

• Understanding of KYC/KYB regulations
• Prior experience in back-office administrative roles in financial services

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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