Job Description
Retail Bank Teller
Role Overview:
This position is responsible for delivering high quality customer service, processing financial transactions accurately, assisting both existing and prospective customers, and contributing to branch sales objectives.
Primary Responsibilities
- Deliver excellent customer service by ensuring positive customer experiences
- Process routine customer transactions and cash handling activities
- Perform daily cash balancing to maintain accuracy
- Identify referral opportunities to support branch performance goals
- Comply with banking laws and regulations, including Atlantic Union Bankshares’ BSA/AML Policy and Procedures
- Identify potential risks and escalate issues appropriately
- Maintain knowledge of bank products, services, and related business lines
- Adapt to evolving digital banking platforms and tools
- Perform additional duties as assigned
Reporting Structure:
This role reports directly to the assigned branch leader.
Eligibility Criteria:
- High school diploma or equivalent required
- Cash handling experience preferred
- Prior customer service experience required
Core Competencies:
- Strong customer service orientation
- Excellent verbal and written communication skills
- Sound judgment and decision making ability
- Basic computer proficiency
- Ability to multitask with strong attention to detail
- Flexibility and adaptability in changing environments
- Ability to stand for long periods and lift up to 30 pounds
- Willingness to work variable shifts based on business needs
Compensation & Workplace:
Salary is based on education, experience, and certifications, and may include incentive compensation or discretionary profit-sharing programs. Atlantic Union Bank is committed to maintaining a drug-free workplace and is an Equal Employment Opportunity employer.
About Atlantic Union Bank
Atlantic Union Bank
atlanticunionbank.com
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