Retail Bank Teller

Retail Bank Teller

Role Overview:

This position is responsible for delivering high quality customer service, processing financial transactions accurately, assisting both existing and prospective customers, and contributing to branch sales objectives.

Primary Responsibilities

• Deliver excellent customer service by ensuring positive customer experiences
• Process routine customer transactions and cash handling activities
• Perform daily cash balancing to maintain accuracy
• Identify referral opportunities to support branch performance goals
• Comply with banking laws and regulations, including Atlantic Union Bankshares’ BSA/AML Policy and Procedures
• Identify potential risks and escalate issues appropriately
• Maintain knowledge of bank products, services, and related business lines
• Adapt to evolving digital banking platforms and tools
• Perform additional duties as assigned

Reporting Structure:

This role reports directly to the assigned branch leader.

Eligibility Criteria:

• High school diploma or equivalent required
• Cash handling experience preferred
• Prior customer service experience required

Core Competencies:

• Strong customer service orientation
• Excellent verbal and written communication skills
• Sound judgment and decision making ability
• Basic computer proficiency
• Ability to multitask with strong attention to detail
• Flexibility and adaptability in changing environments
• Ability to stand for long periods and lift up to 30 pounds
• Willingness to work variable shifts based on business needs

Compensation & Workplace:

Salary is based on education, experience, and certifications, and may include incentive compensation or discretionary profit-sharing programs. Atlantic Union Bank is committed to maintaining a drug-free workplace and is an Equal Employment Opportunity employer.