Associate IT Support Specialist

Full Timejunior

Hyderabad, Telangana, INPosted 3 days ago

Role Overview

Align Technology is hiring a entry-level Associate IT Support Specialist. This is a full-time role in Hyderabad. Part of Align Technology's Mobile hiring, posted 3 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Junior-level Mobile roles is $60k-$80k (based on 11 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

AzureExcelORITILAsAssociateITSupport

Job Description

As an Associate IT Support Specialist at our Global Operations Center (GOC) within the Digital Workplace Experience (DWE) organization, you will be responsible for providing tier 1 technical support to Align Employees. Your main tasks will include:

Responding to end user inquiries, problems, and requests via chat, email, and ticket
Diagnosing, troubleshooting, and resolving technical issues related to our products and services
Escalating complex issues to the appropriate team as instructed by knowledge article and/or SOP
Documenting customer interactions, troubleshooting steps, and resolution methods in our ticketing system (ServiceNow)
Adhering to the teams key performance indicators (KPI) and Service Level Agreements (SLA)
Participating in ongoing training to stay up to date with the latest technologies and best practices

To excel in this role, you must have:

Familiarity with common operating systems (Windows, MacOS, iOS, Android)
Experience working with and troubleshooting the MS O365 suite
Working knowledge of Active Directory, Azure, and Exchange management
Excellent verbal and written communication skills
A flexibility to work in shifts and on weekends as needed

Desired qualifications include:

Previous experience in a customer service or technical support role
Ability to work in a face-paced and dynamic environment
A problem-solving attitude and a willingness to learn new technologies
Industry certifications (CompTIA, ITIL, HDI)

Join us in providing excellent technical support and ensuring a positive user experience for our internal employees. As an Associate IT Support Specialist at our Global Operations Center (GOC) within the Digital Workplace Experience (DWE) organization, you will be responsible for providing tier 1 technical support to Align Employees. Your main tasks will include:

Responding to end user inquiries, problems, and requests via chat, email, and ticket
Diagnosing, troubleshooting, and resolving technical issues related to our products and services
Escalating complex issues to the appropriate team as instructed by knowledge article and/or SOP
Documenting customer interactions, troubleshooting steps, and resolution methods in our ticketing system (ServiceNow)
Adhering to the teams key performance indicators (KPI) and Service Level Agreements (SLA)
Participating in ongoing training to stay up to date with the latest technologies and best practices

To excel in this role, you must have:

Familiarity with common operating systems (Windows, MacOS, iOS, Android)
Experience working with and troubleshooting the MS O365 suite
Working knowledge of Active Directory, Azure, and Exchange management
Excellent verbal and written communication skills
A flexibility to work in shifts and on weekends as needed

Desired qualifications include:

Previous experience in a customer service or technical support role
Ability to work in a face-paced and dynamic environment
A problem-solving attitude and a willingness to learn new technologies
Industry certifications (CompTIA, ITIL, HDI)

Join us in providing excellent technical support and ensuring a positive user experience for our internal employees.

About Align Technology

Align Technology

aligntech.com

MobileOn-site

2 other open roles at Align Technology on TryApplyNow.

View all 3 roles at Align Technology Visit website

Frequently Asked Questions

How do I apply for the Associate IT Support Specialist position at Align Technology?

Use the Apply button above to submit your application directly to Align Technology. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Associate IT Support Specialist position at Align Technology located?

This position is based in Hyderabad. Align Technology has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Associate IT Support Specialist at Align Technology earn?

Align Technology has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Associate IT Support Specialist role at Align Technology posted?

This role was posted on June 24, 2026 (3 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Associate IT Support Specialist role at Align Technology entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Align Technology has listed.

Browse Mobile Developer Jobs →