Account Manager - Client Servicing

About the Role

This is a mid-level client servicing role for someone ready to independently own and run client accounts, with real estate exposure considered a strong advantage. You will be the primary day-to-day point of contact for 2–3 clients, translating their business needs into clear briefs, steering internal teams towards strong creative and strategic output, and ensuring every campaign is delivered on time and on brief. This role sits at the intersection of client relationship management, project execution, and early-stage strategic thinking.

Industry & Background

• Agency internship experience plus 2+ years in a Tier 2 agency
• Minimum 2 years working on a couple of marquee brands across industries
• Real estate experience is an advantage
• Demonstrated ability to manage multiple accounts and stakeholders simultaneously
• Comfortable operating with a degree of independence and limited day-to-day supervision

Roles & Responsibilities

• Independently handle day-to-day operations for 2–3 clients, acting as the primary point of contact
• Work alongside creative, copy, and strategy teams to drive campaigns from brief to delivery
• Build strong, well-structured presentations with clear narrative and analytical backing
• Translate client briefs into clear, actionable internal direction for creative and strategy teams
• Apply a basic to mid-level understanding of brand and communication strategy to guide recommendations
• Communicate confidently and credibly across client leadership and senior internal stakeholders
• Own account financials at a working level — estimates, scopes, and timely billing follow-ups
• Anticipate client needs and proactively flag risks, delays, or scope creep before they escalate
• Mentor and guide junior account executives on the team, reviewing their output and trackers
• Drive campaign reviews and reporting, pulling out key learnings and recommendations for clients

Key Skills & Competencies

• Strong presentation-building skills — structure, storytelling, and visual clarity
• Solid analytical ability to interpret data, market context, and campaign performance
• Excellent verbal and written communication, with the confidence to manage senior stakeholders
• Sound judgment in prioritizing across multiple live accounts and competing deadlines
• Working knowledge of brand strategy fundamentals and the ability to question briefs constructively
• Strong ownership mindset — comfortable being the person clients and teams rely on
• People management instincts, with the ability to guide and unblock junior team members

What Success Looks Like in This Role

• Clients view you as a trusted, reliable point of contact who anticipates their needs
• Accounts run smoothly with minimal escalation, and risks are flagged early
• Internal teams receive clear, well-translated briefs that reduce rework
• Presentations and reports are client-ready with limited senior intervention
• Junior team members on your accounts are well-supported and improving steadily

Growth Path

With consistent performance, this role progresses towards Senior Account Manager and eventually Account Director, with expanding ownership of client strategy, larger account portfolios, and people leadership responsibilities.