IT Desktop Support Engineer

Akkodis is seeking an experienced IT Desktop Support Engineer to provide end-user technical support in a fast-paced enterprise environment. The ideal candidate will have strong desktop support experience, excellent customer service skills, and expertise in Windows systems, hardware troubleshooting, and IT service management.

Pay Range:$30-35/hr on w2 without benefits. The salary may be negotiable based on experience, education, geographic location, and other factors.

Required Qualifications

• 10+ years of overall IT experience with at least 5 years of enterprise desktop support.
• 5+ years of experience using IT Service Management tools, preferably **ServiceNow**, including incident management and ticket tracking.
• 5+ years of hands-on experience troubleshooting desktop and printer hardware, including motherboards, RAM, hard drives, and other internal components.
• Experience working with OEM vendors for hardware support, warranty claims, repairs, and equipment replacement. Experience with the **HP Warranty Portal** is a plus.
• Experience with hardware inventory management and asset lifecycle management. Knowledge of **ServiceNow Hardware Asset Management** is preferred.
• 5+ years of experience installing, configuring, and supporting **Microsoft Windows 10/11** in an enterprise client/server environment.
• Strong experience supporting **Microsoft 365** applications and deploying systems using imaging solutions.
• Experience providing executive-level (VIP) technical support with exceptional customer service.
• Strong verbal and written communication skills with the ability to support users via phone, Microsoft Teams, email, and in person.
• Advanced Microsoft Excel skills, including formulas, VLOOKUP/XLOOKUP, IF statements, and other conditional functions.
• Experience using SharePoint for planning, collaboration, and documentation.
• Experience supporting mobile devices, including iPhones and iPads. **Microsoft Intune** experience is preferred.
• Strong experience creating dashboards, reports, and queue management within **ServiceNow**.
• Strong knowledge of Level 1 networking concepts, VPN troubleshooting, and connectivity diagnostics.
• Excellent analytical, troubleshooting, and problem-solving skills.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance