Store Manager-DTC

Role Overview:

As a Store Manager, you will be responsible for driving end-to-end store operations in line with SOPs. This includes ensuring compliance, maintaining visual merchandising standards, and optimizing inventory levels. Your primary focus will be on managing store revenue and cost targets through effective budgeting, transaction tracking, and implementing loss prevention strategies. Additionally, you will play a crucial role in delivering a best-in-class in-store customer experience by resolving issues promptly, assisting staff, and tracking customer satisfaction.

Key Responsibilities:

• Oversee all aspects of store management including stock control, display layouts, and ensuring launch readiness.
• Monitor customer service KPIs and identify opportunities for process improvements to enhance customer loyalty and overall experience.
• Maintain store compliance during fit-outs, refurbishments, and brand upgrades.
• Guide and coach store staff to deliver high-performance outcomes in sales and customer service.
• Report operational metrics to senior management and actively contribute to strategic decision-making for in-store performance.

Qualifications Required:

• Proven experience in retail management with a strong understanding of store operations.
• Demonstrated ability to drive revenue and cost targets while maintaining excellent customer service standards.
• Strong leadership skills to effectively manage and motivate retail staff.
• Excellent communication and interpersonal abilities to collaborate with cross-functional teams for operational excellence. Role Overview:

As a Store Manager, you will be responsible for driving end-to-end store operations in line with SOPs. This includes ensuring compliance, maintaining visual merchandising standards, and optimizing inventory levels. Your primary focus will be on managing store revenue and cost targets through effective budgeting, transaction tracking, and implementing loss prevention strategies. Additionally, you will play a crucial role in delivering a best-in-class in-store customer experience by resolving issues promptly, assisting staff, and tracking customer satisfaction.

Key Responsibilities:

• Oversee all aspects of store management including stock control, display layouts, and ensuring launch readiness.
• Monitor customer service KPIs and identify opportunities for process improvements to enhance customer loyalty and overall experience.
• Maintain store compliance during fit-outs, refurbishments, and brand upgrades.
• Guide and coach store staff to deliver high-performance outcomes in sales and customer service.
• Report operational metrics to senior management and actively contribute to strategic decision-making for in-store performance.

Qualifications Required:

• Proven experience in retail management with a strong understanding of store operations.
• Demonstrated ability to drive revenue and cost targets while maintaining excellent customer service standards.
• Strong leadership skills to effectively manage and motivate retail staff.
• Excellent communication and interpersonal abilities to collaborate with cross-functional teams for operational excellence.