Operations Manager/Head

As the Operations Manager of a D2C brand, your role involves building and scaling the complete operational backbone of the company, from sourcing raw materials from vendors to the final product. You will be responsible for managing production timelines, overseeing packaging procurement, building inventory planning and demand forecasting, handling warehousing, shipping partners, and last-mile delivery. Tracking COGS, margins, and operational KPIs, setting up D2C processes, and creating scalable SOPs are also part of your key responsibilities as the Operations Manager.

Key Responsibilities:

• Manage production timelines with labs and manufacturers
• Oversee packaging procurement and vendor coordination
• Build inventory planning and demand forecasting
• Handle warehousing, shipping partners, and last-mile delivery
• Track COGS, margins, and operational KPIs
• Set up D2C processes including returns, customer support, and fulfilment
• Create scalable SOPs as the brand grows

Requirements

• Experience in D2C, FMCG, or skincare operations
• Strong Excel and number logic skills
• Vendor negotiation skills
• Ability to work in an early-stage startup environment
• Detail-oriented and structured thinker

Nice to have

• Beauty or personal care experience
• Knowledge of formulation costing
• Experience launching new SKUs

We believe that your experience and leadership can play a key role in building Moro Maa into a globally respected beauty brand rooted in Moroccan heritage and Indian scale. The compensation offered includes a competitive fixed salary along with ESOP and performance-linked growth incentives.

Skills required for this role include operations, communication, beauty industry knowledge, FMCG experience, vendor coordination, D2C expertise, SKU management, skincare knowledge, formulation costing, and personal care experience. As the Operations Manager of a D2C brand, your role involves building and scaling the complete operational backbone of the company, from sourcing raw materials from vendors to the final product. You will be responsible for managing production timelines, overseeing packaging procurement, building inventory planning and demand forecasting, handling warehousing, shipping partners, and last-mile delivery. Tracking COGS, margins, and operational KPIs, setting up D2C processes, and creating scalable SOPs are also part of your key responsibilities as the Operations Manager.

Key Responsibilities:

• Manage production timelines with labs and manufacturers
• Oversee packaging procurement and vendor coordination
• Build inventory planning and demand forecasting
• Handle warehousing, shipping partners, and last-mile delivery
• Track COGS, margins, and operational KPIs
• Set up D2C processes including returns, customer support, and fulfilment
• Create scalable SOPs as the brand grows

Requirements

• Experience in D2C, FMCG, or skincare operations
• Strong Excel and number logic skills
• Vendor negotiation skills
• Ability to work in an early-stage startup environment
• Detail-oriented and structured thinker

Nice to have

• Beauty or personal care experience
• Knowledge of formulation costing
• Experience launching new SKUs

We believe that your experience and leadership can play a key role in building Moro Maa into a globally respected beauty brand rooted in Moroccan heritage and Indian scale. The compensation offered includes a competitive fixed salary along with ESOP and performance-linked growth incentives.

Skills required for this role include operations, communication, beauty industry knowledge, FMCG experience, vendor coordination, D2C expertise, SKU management, skincare knowledge, formulation costing, and personal care experience.