As an Operations Manager Control Tower at Zippee, you will sit at the intersection of dark store operations, last-mile delivery, and central P&L ownership. Your role will involve managing key workflows, launching projects across India, and working cross-functionally to improve efficiency, reduce cost-per-order, and ensure SLA adherence at scale. This challenging launchpad role is designed for future business leaders like you, starting with managing programs and projects in Central Ops and growing into leading BUs at Zippee. You are expected to wear multiple hats, from problem-solver to on-ground operator to cross-functional collaborator, driving execution and scale while staying flexible and thriving in a high-pressure, unstructured startup environment. Remember, at Zippee, no work is too small when it contributes to building the future of quick commerce. **Key Responsibilities:** - Manage and launch key operational projects across India, from new dark stores to last-mile delivery pilots and central process rollouts. - Own central workflows and SOPs for dark store and last-mile operations; identify bottlenecks and implement scalable fixes. - Track and improve KPIs such as delivery TATs, SLA adherence, store throughput, and cost-per-order. - Build MIS dashboards and reports for leadership. - Analyze operational data to uncover inefficiencies, propose improvements, and support decision-making on fleet, manpower, and inventory. - Work with product, tech, finance, and city ops teams to solve operational challenges and drive automation. - Travel across India to support store launches, fleet operations, audits, and expansion projects. - Help create a rockstar culture amongst your team to scale to profitability. **Qualifications:** - Bachelor's degree in business, Operations, or Supply Chain from a top college/university; MBA is highly preferred. - 4-8 years of experience in Central Operations, program management, or supply chain. - Proven experience in operations planning, execution, and problem-solving, with the ability to design and optimize processes. - Strong analytical skills with comfort in using data, Excel/Sheets, and BI dashboards for decision-making. - Hands-on experience with delivery metrics, SLA adherence, and supply chain costs. - Prior exposure to team management, stakeholder management, and independent decision-making. - Ability to thrive in a fast-paced, high-pressure startup environment and willingness to travel to execute projects on the ground. - High ownership mindset with the drive to take initiatives from concept to execution. At Zippee, you will be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era. You can expect a steep learning and growth curve along with the opportunity to attend the annual company retreat. As an Operations Manager Control Tower at Zippee, you will sit at the intersection of dark store operations, last-mile delivery, and central P&L ownership. Your role will involve managing key workflows, launching projects across India, and working cross-functionally to improve efficiency, reduce cost-per-order, and ensure SLA adherence at scale. This challenging launchpad role is designed for future business leaders like you, starting with managing programs and projects in Central Ops and growing into leading BUs at Zippee. You are expected to wear multiple hats, from problem-solver to on-ground operator to cross-functional collaborator, driving execution and scale while staying flexible and thriving in a high-pressure, unstructured startup environment. Remember, at Zippee, no work is too small when it contributes to building the future of quick commerce. **Key Responsibilities:** - Manage and launch key operational projects across India, from new dark stores to last-mile delivery pilots and central process rollouts. - Own central workflows and SOPs for dark store and last-mile operations; identify bottlenecks and implement scalable fixes. - Track and improve KPIs such as delivery TATs, SLA adherence, store throughput, and cost-per-order. - Build MIS dashboards and reports for leadership. - Analyze operational data to uncover inefficiencies, propose improvements, and support decision-making on fleet, manpower, and inventory. - Work with product, tech, finance, and city ops teams to solve operational challenges and drive automation. - Travel across India to support store launches, fleet operations, audits, and expansion projects. - Help create a rockstar culture amongst your team to scale to profitability. **Qualifications:** - Bachelor's degree in business, Operations, or Supply Chain from a top college/university; MBA is highly preferred. - 4-8 years of experience in Central Operations, program management, or supply chain. - Proven experience in operations planning, execution, and problem-solving, with the ability to design and optimize processes. - Strong analytical skills with comfort in using data, Excel/Sheets, and BI das