Role Overview
Zensar is hiring a mid-level Cloud DevOps -Build & Engineering-AWS. This is a full-time hybrid role, based in Pune. Part of Zensar's Lifecycle hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Cloud Support Engineer - L1
Citrix DaaS / CVAD Operations | Zensar Technologies
Remote / Hybrid | Full-Time | Rotational Shifts (24x7)
Role Overview
Zensar Technologies is looking for a Cloud Support Engineer to join our Citrix managed services team.
The L1 engineer is the first line of defence for Citrix DaaS (Cloud) and CVAD environments, performing
eyes-on-glass monitoring, runbook-driven incident response, and proactive health checks around the
clock.
Required Skills & Experience
Experience: 5+ years in Cloud Operations (SRE); good to have 2+ years hands-on with Citrix
environments
- Strong Azure fundamentals - VDA hosting on Azure, Azure Monitor alerts, basic VM /
networking operations
- Good scripting in PowerShell or Bash for log parsing, alert triage, and simple automation.
- Strong runbook discipline - ability to execute SOPs accurately without deviation.
- Good Understanding of latency, and quality metrics.
- Good understanding of ITSM tools Knowledge and PagerDuty alerting.
- App configuration and common auth-failure troubleshooting.
- Good verbal and written English communication for shift handover and stakeholder updates.
Nice to Have
- Good to have: Citrix DaaS (Cloud) or CVAD (on-prem/hybrid) administration - VDA lifecycle,
session management.
- Good to have: Citrix Director and Monitor dashboards - proactive fault identification and triage.
- Good to have: Understanding of HDX/ICA protocol,
- Exposure to any ITSM-adjacent tooling: PagerDuty, Ansible playbooks, or CI/CD pipelines.
- Experience in a NOC or managed services delivery environment.
Key Responsibilities
Monitoring & Session Management
- Perform 24x7 eyes-on-glass monitoring of Citrix Director, Monitor, and Azure-based alerts.
- Monitor Cloud Connector availability; restart Connector services and validate tunnel health.
- Triage HDX/ICA latency, packet loss, and frame-rate alerts; escalate with diagnostic data.
Incident Response (P1-P4)
- Execute runbook-based resolutions for session launch failures, logon storms, and black
screens.
- Classify and manage incidents per P1-P4 SLA targets using Wolken ITSM and PagerDuty.
- Perform StoreFront authentication failure triage and store enumeration checks.
- Escalate unresolved or P0/MIM-level incidents to L2/L3 (CSG/Citrix) with a complete handover
note.
Machine Catalog & Delivery Group
- Monitor MCS provisioning status and machine power states in Citrix Cloud.
- Verify Delivery Group availability and report capacity anomalies to the on-call L2 team.
Runbook Execution & Shift Handover
- Execute SOPs for VDA reboots, certificate renewals, and patch verification tasks.
- Produce daily health reports and contribute to weekly SLA dashboards.
- Ensure complete shift handover documentation with open incidents, actions taken, and pending
items.
Frequently Asked Questions
How do I apply for the Cloud DevOps -Build & Engineering-AWS position at Zensar?
Use the Apply button above to submit your application directly to Zensar. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Cloud DevOps -Build & Engineering-AWS role at Zensar remote or in-office?
This is a hybrid role based in Pune. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Cloud DevOps -Build & Engineering-AWS at Zensar earn?
Zensar has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Cloud DevOps -Build & Engineering-AWS role at Zensar posted?
This role was posted on May 4, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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