Role Overview
Zato is hiring a mid-level Product Experience & Customer Success Specialist. This is a full-time role in Hyderabad. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Now Hiring: Product Experience & Customer Success Specialist
Hyderabad, India (New Zealand / Australia Shift)
Zato Origin India Pvt. Ltd
About Us
At Zato Origin India Pvt. Ltd, we’re building a next-generation compliance automation platform for accounting firms across New Zealand and Australia. As we scale, we’re looking for sharp, detail-oriented professionals who want to go beyond traditional support and play a key role in shaping customer experience.
This is not a typical support role. You’ll work at the intersection of product, customers, and operations, owning how users experience and understand our platform.
What you’ll actually do:
- Be the go-to expert for the stakeholders and customers using our platform
- Diagnose and resolve product-related queries with ownership
- Train internal stakeholders on new features and enhancements
- Track product releases and ensure FAQs, guides, and videos are always up to date
- Create simple, clear product walkthroughs and release content
- Collaborate closely with Product & Tech teams
- Proactively communicate updates and insights to business stakeholders
- Identify patterns in user behavior and influence product improvements
Who we’re looking for:
- Strong communicator (written & verbal English is a must)
- Someone who takes ownership, not just escalates issues
- Curious mindset—keen to understand how a product really works
- Calm, composed, and solution-oriented under pressure
- Detail-focused and structured in documenting and sharing knowledge
Bonus (not mandatory):
- Background in Accounting / Finance
- Experience working with SaaS or software platforms
Shift: New Zealand / Australia business hours
Location: Hyderabad
Apply: hello@zatohq.com
If you’re looking for a role where you learn the product deeply, work closely with tech teams, and directly impact customer experience, this is for you.
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About Zato
Zato
zatonorthamerica.com
Frequently Asked Questions
How do I apply for the Product Experience & Customer Success Specialist position at Zato?
Use the Apply button above to submit your application directly to Zato. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Product Experience & Customer Success Specialist position at Zato located?
This position is based in Hyderabad. Zato has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Product Experience & Customer Success Specialist at Zato earn?
Zato has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Product Experience & Customer Success Specialist role at Zato posted?
This role was posted on May 6, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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