Role Overview
Youtooz is hiring a entry-level Customer Support. This is a full-time role in Vancouver. Part of Youtooz's Brand hiring, posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Customer Support Representative
Location: Remote
Schedule: Monday to Friday
Youtooz creates designer toys for the heroes and role models of the internet — Youtubers, Instagram influencers, celebrities, athletes, rappers, and more. Our mission is to bring the people you already love to watch and keep up with on the internet in real life, on your desk at work, your shelf in your bedroom or even in your living room for everyone to see. Youtooz are incredibly personal and unique to each creator and customer and comes with a variety of unique perks.
We’re on the lookout for a Customer Support Representative who will primarily be responsible for assisting customers through our main support channels, including Email, Twitter/X, Facebook, Instagram, and Reddit. In addition to this, the role will contribute to growing our online community through thoughtful interactions on our social platforms. You’ll also work closely with a small, passionate team dedicated to the Youtooz brand and delivering exceptional customer support.
The ideal candidate will have excellent written English, be highly organized and independent, possess strong problem-solving skills with attention to detail, and have a passion for customer support and internet culture.
Responsibilities
- Providing customer support across multiple channels while maintaining our brand voice
- Resolving order-related issues, including address changes, refunds, lost shipments, and product defects
- Assisting with various internal operational and logistical tasks to ensure smooth support, release, and delivery of Youtooz Collectibles
- Engaging with our community on social media by responding to support inquiries and feedback
- Acting as a Youtooz brand ambassador
Requirements
- +1 years of experience in customer support across multiple channels (email, chat, phone)
- Experience with high-volume & fast-paced customer support
- Proficient in e-commerce platforms (Shopify, WooCommerce, SquareSpace)
- Experience with ticketing systems (Zendesk, Jira, Zoho)
- Ability to work independently and efficiently
- Excellent attention to detail
- Passion for customer support and helping others
Bonus Points
- Bachelor's Degree or higher
- Written fluency in additional languages
- Social Media Support experience (Twitter, Instagram, Reddit)
- Community Management experience
- Strong familiarity with Internet and pop culture
The pay range for this role is:
45,000 - 48,000 CAD per year(Vancouver, Canada)
Frequently Asked Questions
How do I apply for the Customer Support position at Youtooz?
Use the Apply button above to submit your application directly to Youtooz. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support position at Youtooz located?
This position is based in Vancouver. Youtooz has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support at Youtooz earn?
Youtooz has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support role at Youtooz posted?
This role was posted on June 8, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Support role at Youtooz entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Youtooz has listed.
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