Insurance Claims Coordinator

Company Overview

Youngs Insurance Brokers Inc. is the largest leading independent insurance brokerage in Niagara Falls, with over 100 years of excellence in customer service. We are committed to providing rewarding career opportunities within a professional and supportive environment, valuing community involvement and client trust.

Claims Coordinator

Youngs Insurance Brokers Inc. is seeking a detailed and client-focused Claims Coordinator. In this role, you will act as a key liaison between clients, insurers, and internal teams, to ensure claims are reported accurately, followed up efficiently, and resolved with a high level of service. This position is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about advocating for clients throughout the claims process.

Responsibilities

• Assist clients with reporting new auto, property and liability claims.
• Act as the primary point of contact between clients and Broker
• Monitor claim progress and follow-up with insurers and adjusters as needed.
• Maintain detailed and accurate claim files and documentation in the brokerage management system.
• Provide regular claim status updates to clients and internal team.
• Support claims advocacy by escalating concerns and helping resolve service issues.
• Collaborate with internal teams
• Maintain relationships with restoration partners and company adjusters.
• Monitor and respond to emergency inquiries from customers.
• Assist with claims-related reporting.
• Adhere to compliance standards.
• Assisting with workflow and processing expenses

Qualifications

• 1-3 years of experience in insurance brokerage or company environment.
• Client-focused mindset with strong problem-solving skills.
• Strong interpersonal and communication skills, with the ability to build positive relationships and deliver excellent customer service.
• Industry knowledge - insurance policy wordings, coverage and claim handling procedures is an asset.
• Demonstrated commitment to long-term growth and career advancement within the industry.

What We Offer

• Competitive compensation & benefits
• In office role with work from home privileges
• Continuing education and development support
• Collaborative and supportive team environment
• Salary commensurate with experience $45K - $55K
• Growth within the company
• Business casual dress
• Company Events

If you don’t meet every requirement but believe that you could be successful in the position, please apply!

Youngs Insurance Brokers is an equal opportunity employer committed to breaking down barriers in the workplace. If you require accommodation during the recruitment process, please let us know and our HR team will work with you to find a solution.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Work Location: In person