Medical Transportation Customer Service Representative - Remote

Join a mission-driven healthcare company as a Non-Emergency Medical Transportation (NEMT) Customer Service Representative, where you’ll help members access vital medical care every day. Support members by scheduling rides, answering questions, fielding complaints, and ensuring safe, timely transportation to medical appointments. This is a non-sales role for compassionate, detail-oriented professionals who enjoy helping others and making a difference every day.To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.Why Become a Working Solutions PRO?Work from Home: Ditch the commute and enjoy the comfort of home.Flexible Hours: Set your own schedule and work when it's convenient for you.Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.Supportive Environment: We’re here to help every step of the way!Application Process:Create Profile (filling out the apply fields at the bottom of this page)Complete Assessments (only one-attempt is allowed)Pass PC scan (must be on a computer, not mobile device)Record Video Interview (can re-record as many times as needed)For more details, check out our Application Guide Earnings Potential Pay rate is $0.27 per customer interaction minute (CIM) with a guaranteed minimum of 39 mins per hourHourly equivalent is $16.20 Schedule Choose your own hoursClient is open 7am-7pm cst Monday-Saturday and 8am-5pm Sundays Skills Needed EmpathyAttention to detailAble to maintain calm and professional in high-stress situationsProblem-solving skillsKnowledge of health insurance and Medicare/Medicaid is a plus Technology Requirements Personal computer (no tablet)Broadband internet connection, recommended at least 10 MBPSWired internet connection (no wi-fi or mobile internet)Windows 11 operating systemValid antivirus software installed, running and up to dateUSB headset with microphone*Full PC requirements Important Information Contractors on this program must live in and work from within the United States or Canada. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Date Posted: 2026-07-07 Valid Through: 2026-07-22 Language Requirement: English Working Solutions Telecommute United States Call Center Customer Service;Medical;Tech Support View all openings