Customer Service Executive – Back Office (Chat Support Non-Voice Process)
Work Force NexusRole Overview
Work Force Nexus is hiring a Customer Service Executive – Back Office (Chat Support Non-Voice Process). This is a full-time role in Gandhinagar. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview
We are seeking proactive Customer Service Executives for a non-voice, chat-based support role. This is a high-growth opportunity for individuals who excel at written communication and want to build a career in back-office operations and customer experience. You will be responsible for providing seamless, professional support to our customers while maintaining high satisfaction standards.
Key Responsibilities
- Chat Support: Handle real-time customer queries via chat with accuracy and professional etiquette.
- Multi-tasking: Manage multiple chat conversations simultaneously without compromising on quality.
- End-to-End Resolution: Provide clear information on both service and sales-related inquiries.
- Compliance: Adhere to SOPs, SLAs, and performance metrics to ensure consistent service delivery.
- Data Management: Maintain accurate records of customer interactions within our internal systems.
Eligibility Criteria
- Experience: Open to both Freshers and experienced candidates.
- Education: 10+3 Diploma, HSC, or Graduate in any stream.
- Communication: Exceptional written English skills (C1 level preferred) with a focus on grammar and tone.
- Tech Savvy: Good typing speed and familiarity with MS Office/Email handling.
- Flexibility: Must be comfortable with 24/7 rotational shifts, including night shifts.
Compensation & Benefits
- Salary: ₹26,000 – ₹36,000 CTC per month.
- Work-Life Balance: 5-day work week.
- Perks: Night shift allowance, one-way cab facility, and full benefits (PF, Insurance, Gratuity).
- Relocation: 5 days of accommodation provided for outstation candidates.
Skills: chat support,english communication,communication,non-voice process,customer,customer service,english,night shift
Frequently Asked Questions
How do I apply for the Customer Service Executive – Back Office (Chat Support Non-Voice Process) position at Work Force Nexus?
Use the Apply button above to submit your application directly to Work Force Nexus. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Executive – Back Office (Chat Support Non-Voice Process) position at Work Force Nexus located?
This position is based in Gandhinagar. Work Force Nexus has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Executive – Back Office (Chat Support Non-Voice Process) at Work Force Nexus earn?
Work Force Nexus has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Executive – Back Office (Chat Support Non-Voice Process) role at Work Force Nexus posted?
This role was posted on May 4, 2026 (39 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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