Service Desk Analyst Hyderabad (India)

WalkIn Drive Key Instructions

Please carry your updated resume and one Government ID proof.

Only the first 150 candidates will be allowed inside, so please arrive on time.

Candidates who have already attended the interview are not eligible to attend again for the next six months.

Do NOT carry personal laptops.

Pursuing candidates are not eligible.

Job Details

Role: Service Desk Analyst (Technical Support)

Support Modalities: Calls / Chats / Emails (No choice of modality)

Experience: 0 to 1 years

Location: Hyderabad

Work Mode: Work From Office (Mandatory 5 days/week)

Shift: Rotational, including night shifts (as per project requirement)

Transport: Oneway transport (Window: 7 PM to 7 AM | Radius: 30 km)

Office Hours: 9.5 hours per day

Distance: Candidate must be comfortable commuting to office

Communication: Excellent verbal & written communication skills required

Preferred Candidate Profile

Any Fresher Graduate or experienced candidate in Service Desk / Customer Support

Solid communication skills (verbal & written)

Basic understanding of technical troubleshooting

Immediate joiners preferred

Job Responsibilities

Assist end users with application issues, system administration queries, and network concerns.

Diagnose, prioritize, troubleshoot, and resolve IT incidents via call/chat/email/walkins.

Identify and escalate urgent tickets requiring immediate action.

Log all interactions and document activities accurately in the incident management tool.

Handle and resolve helpdesk requests efficiently.