Customer Voice Associate - HR Bhumika

Customer Support Voice Process -

Roles and Responsibilities:

• Work on the various front offices client tools as required for the specific queues and provide customer service through Calls
• Understand customer queries received through calls and act accordingly.
• Maintain a healthy and clean work environment & adhere to company policies and procedure.
• Continuous up gradation of process knowledge as required

Eligibility Criteria: Graduates and undergraduates can apply, but candidates with degrees MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA OR ANY IT Field are not eligible.

Skill Requirements

• Excellent communication skills.
• Comprehension : - Ability to clearly understand the problem statement
• Composition : - Ability to compose a grammatically correct, concise and accurate.
• Voice & Accent : - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
• Strong customer service focus : -Ability to empathize with the customer - Prioritizing customer needs

Shift- WFO, 5 days working and any 2 Rotational week offs, preference for immediate joiners

Mode of Interview- F2F

Rounds of Interview- HR round, SVAR (B2 Proficiency, Score- 65+), OPS Round