Client Success Specialist
Windowmaker Software pvt Limited.Role Overview
Windowmaker Software pvt Limited. is hiring a mid-level Client Success Specialist. This is a full-time role in Vadodara. Part of Windowmaker Software pvt Limited.'s Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Key Responsibilities in the role:
Customer Project Management
Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
Completing the Discovery phase.
Coordinating with the customers and the internal teams to complete the project in a timely manner
Creating Project Plans and sending regular reports to the customers
Customer Service
Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
Ensuring we provide solution within an optimal time frame
Logging all activities against the customer account/cases
Ensuring service is paid for
Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
Creating/Modifying Crystal reports
Training
Planning, packaging and delivering trainings for customers remotely or onsite
Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)
Preparing presentations and videos for the complex options
Training First Level Support
Management
Regular daily/weekly reports to the management
Data Projects
Analyze and create Project specifications
Data Setup based on specifications.
Code/Release Testing and quality assurance
Maintain standards compliance
Experience : 3-4 years
Qualification: B.Tech or B.E in Computer Science with basic computer knowledge and strong skills in MS Excel and SQL, preferably in software
Soft Skills
Analytical, design and troubleshooting
Research and analysis
Excellent communication and interpersonal skills
Ability to accomplish assigned tasks with minimal supervision
Job Type: Full-time
Application Question(s):
- What is your current CTC?
- What is your notice period in days?
- What is your expected CTC?
- How many years of experience do you have?
Work Location: In person
Frequently Asked Questions
How do I apply for the Client Success Specialist position at Windowmaker Software pvt Limited.?
Use the Apply button above to submit your application directly to Windowmaker Software pvt Limited.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Client Success Specialist position at Windowmaker Software pvt Limited. located?
This position is based in Vadodara. Windowmaker Software pvt Limited. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Client Success Specialist at Windowmaker Software pvt Limited. earn?
Windowmaker Software pvt Limited. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Client Success Specialist role at Windowmaker Software pvt Limited. posted?
This role was posted on May 5, 2026 (49 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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