Technology Support Specialist

Reports To: Director of ITJob SummaryThe Technology Support Specialist provides essential technical assistance to students, faculty, and administrative staff across RSU#14. This role focuses on maintaining the functionality of our hardware fleet and ensuring classroom technology remains operational to support uninterrupted instruction. We are looking for a responsive, detail-oriented technician with a strong background in Apple ecosystem management. We are seeking a patient and communicative technical expert to support a diverse team with varying levels of digital literacy.Key Responsibilities-Mobile Device Management (MDM): Utilize Jamf to manage, deploy, and troubleshoot our mobile device fleet (iPads and MacBooks), ensuring all devices are up-to-date and compliant with district policies.-Classroom Tech Troubleshooting: Provide rapid-response support for interactive displays, projectors, and audio-visual equipment to minimize instructional downtime for teachers and students.-Hardware Support: Act as the primary point of contact for hardware-related issues across macOS, Windows, and ChromeOS devices.-Network Support: Assist the Network Team in resolving local Wi-Fi and wired connectivity issues for staff and student devices to ensure constant access to educational resources.-Asset Tracking: Maintain an organized and accurate inventory of all district hardware, peripherals, and repair logs.Qualifications & SkillsMDM Expertise: Hands-on experience with Jamf Pro for managing Apple devices in an enterprise or educational environment.Software Familiarity: General proficiency or previous experience with Infinite Campus (or a similar enterprise-level Student Information System) is preferred.Technical Proficiency: Deep knowledge of macOS and ChromeOS hardware; comfort troubleshooting Windows-based systems.Problem-Solving: Ability to diagnose and resolve hardware and connectivity issues quickly under pressure.The "School Factor": Ability to remain patient and professional in a high-energy school environment while interacting with students and educators.Physical RequirementsAbility to lift up to 40 lbs (e.g., moving laptop carts or desktop workstations).Reliable transportation for travel between district buildings.Why Join RSU#14?A competitive salary and comprehensive district-paid benefits package is included.A supportive IT team dedicated to empowering the next generation of learners through reliable technology.